1st Line Support Engineer

2 months ago

London Area, United Kingdom Fitzrovia IT Limited Full time

1st Line Support Engineer

London - Hybrid Working (3-4 days in office or onsite, 1-2 days remote working)

Up to £28,000 DOE


Fitzrovia IT are a leading MSP, providing first class IT support services and have been voted as being one of the UK’s Top 25 Best Company to work for in Technology, Top 25 Best Small Company to work for in London, and Top 50 Best Small Company to work for in the UK. We are also a Microsoft Solutions Partner and hold an Investors in People Gold Award.


We are currently looking for an experienced 1st line support engineer to join our expanding service desk team.


You will have experience of working on a busy service desk, resolving technical issues, and will be motivated in ensuring a timely delivery of services. You will be used to delivering a high standard of customer care and escalate problems where appropriate to ensure they are dealt with quickly, in line with SLA’s.


Essential Experience


  • Microsoft Windows Server 2016 – 2022
  • Microsoft 365 Support for Email, SharePoint, OneDrive and Teams
  • Active Directory Management
  • Windows 10, 11 Operating System Support
  • Apple OS and Apple Mac support experience
  • Microsoft Office suite
  • Laptop/desktop and thin client support


Essential Skills


  • Good telephone etiquette
  • Some knowledge of Cisco & Apple Support would be useful


Essential Certification (Any one)

  • MS-900 Microsoft 365 Fundamentals Certification
  • SC-900 Microsoft Security Fundamentals Certification


The ideal candidate will have MSP experience, be a team player with a can-do attitude, be highly motivated to succeed, and an excellent communicator with the proven ability to work under pressure.


Hours: 7.5 hours a day. Rotating shift between 8am – 6pm (either 8am – 4.30pm, 8.30am - 5pm or 9.30am – 6pm)


Holidays : 20 days per year, plus bank holidays


Benefits: Competitive Package Offered, plus Vitality at Work Business for rewards & health benefits, Cycle to Work scheme, monthly & quarterly nights out/events, breakfast on Wednesdays, hybrid working


Exams towards certifications relevant for your role fully paid for by Fitzrovia IT

  • 1st Line Support Engineer

    7 days ago

    London Area, United Kingdom Austin Fraser Full time

    1st Line Support Engineer - London/Onsite - £25-30K Austin Fraser is currently supporting a leading healthcare organisation who are looking to on board an experienced 1st Line Support Engineer due to the continuing growth of the company.You will be responsible for being the first point of contact for customers experiencing technical issues. Day to day...

  • 1st Line Support Engineer

    6 days ago

    London Area, United Kingdom Austin Fraser Full time

    1st Line Support Engineer - London/Onsite - £25-30K Austin Fraser is currently supporting a leading healthcare organisation who are looking to on board an experienced 1st Line Support Engineer due to the continuing growth of the company.You will be responsible for being the first point of contact for customers experiencing technical issues. Day to day...

  • 1st Line Support Engineer

    7 days ago

    London, United Kingdom Austin Fraser Full time €25,000 - €30,000

    1st Line Support Engineer - London/Onsite - £25-30K Austin Fraser is currently supporting a leading healthcare organisation who are looking to on board an experienced 1st Line Support Engineer due to the continuing growth of the company. Day to day responsibilities will include providing support via phone, email, live chat, diagnosing and...

  • 1st Line Support Engineer

    3 months ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    1st Line Support EngineerLondon - Hybrid Working (3-4 days in office or onsite, 1-2 days remote working)Up to £28,000 DOEFitzrovia IT are a leading MSP, providing first class IT support services and have been voted as being one of the UK’s Top 25 Best Company to work for in Technology, Top 25 Best Small Company to work for in London, and Top 50 Best Small...

  • 1st Line Support Engineer

    3 months ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    1st Line Support EngineerLondon - Hybrid Working (3-4 days in office or onsite, 1-2 days remote working)Up to £28,000 DOEFitzrovia IT are a leading MSP, providing first class IT support services and have been voted as being one of the UK’s Top 25 Best Company to work for in Technology, Top 25 Best Small Company to work for in London, and Top 50 Best Small...

  • 1st Line Support Engineer

    7 days ago

    London, United Kingdom Austin Fraser Full time €25,000 - €30,000

    1st Line Support Engineer - London/Onsite - £25-30K Austin Fraser is currently supporting a leading healthcare organisation who are looking to on board an experienced 1st Line Support Engineer due to the continuing growth of the company. You will be responsible for being the first point of contact for customers experiencing technical issues. Day to day...

  • 1st Line Support Engineer

    7 days ago

    London, United Kingdom Austin Fraser Full time

    1st Line Support Engineer - London/Onsite - £25-30K Austin Fraser is currently supporting a leading healthcare organisation who are looking to on board an experienced 1st Line Support Engineer due to the continuing growth of the company.You will be responsible for being the first point of contact for customers experiencing technical issues. Day to day...

  • 1st Line Support Engineer

    1 week ago

    London, United Kingdom CV-Library Full time

    1st Line Support Engineer - London/Onsite - £25-30K  Austin Fraser is currently supporting a leading healthcare organisation who are looking to on board an experienced 1st Line Support Engineer due to the continuing growth of the company. You will be responsible for being the first point of contact for customers experiencing technical...

  • 1st Line Support Analyst

    3 months ago

    London Area, United Kingdom Brown & Brown Europe Full time

    1st Line IT AnalystLocation: Onsite – LondonFixed Term Contract - 1 yearPackage: Negotiable + BenefitsAs a First Line Support Analyst at Brown & Brown Europe, you will play a crucial role in providing exceptional 1st and 2nd line End User Compute (EUC) support to our internal customers (teammates). Your primary responsibility will be to ensure that our...

  • 1st Line Support Analyst

    3 months ago

    London Area, United Kingdom Brown & Brown Europe Full time

    1st Line IT AnalystLocation: Onsite – LondonFixed Term Contract - 1 yearPackage: Negotiable + BenefitsAs a First Line Support Analyst at Brown & Brown Europe, you will play a crucial role in providing exceptional 1st and 2nd line End User Compute (EUC) support to our internal customers (teammates). Your primary responsibility will be to ensure that our...

  • 1st Line Support Analyst

    2 months ago

    London Area, United Kingdom Brown & Brown Europe Full time

    1st Line IT Analyst Location: Onsite – London Fixed Term Contract - 1 year Package: Negotiable + Benefits As a First Line Support Analyst at Brown & Brown Europe, you will play a crucial role in providing exceptional 1st and 2nd line End User Compute (EUC) support to our internal customers (teammates). Your primary responsibility will be to ensure that...

  • 1st Line Support Engineer

    3 weeks ago

    City of London, Greater London, United Kingdom Premier Group Recruitment Full time €28,000 - €30,000

    I am working with an leading Managed Service Provider of 30 years located in London who are looking to employ an new 1st Line Support Engineer on a permanent basis. Job Title: 1st Line Support Industry: IT Support and Services Start: ASAP Microsoft Certifications: Possess or actively pursuing one of the following Microsoft certifications: ITIL...

  • 1st Line Support Engineer

    2 weeks ago

    City of London, Greater London, United Kingdom Premier Group Recruitment Full time €28,000 - €30,000

    I am working with an leading Managed Service Provider of 30 years located in London who are looking to employ an new 1st Line Support Engineer on a permanent basis. Job Title: 1st Line Support Industry: IT Support and Services Start: ASAP Microsoft Certifications: Possess or actively pursuing one of the following Microsoft certifications: ITIL...

  • 1st Line Support Engineer

    5 days ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    1st Line Support Engineer London – Hybrid working (post probation – 3-4 days a week in the office, 1-2 days remote) Up to £28,000 DOE About Fitzrovia We are currently looking for an experienced 1st line support engineer to join our expanding team. Fitzrovia IT are a leading MSP, providing first class IT support services to increase efficiency,...

  • 1st Line Support Engineer

    6 days ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    1st Line Support EngineerLondon – Hybrid working (post probation – 3-4 days a week in the office, 1-2 days remote)Up to £28,000 DOEAbout FitzroviaWe are currently looking for an experienced 1st line support engineer to join our expanding team.Fitzrovia IT are a leading MSP, providing first class IT support services to increase efficiency, decrease...

  • 1st Line Support Engineer

    7 days ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    1st Line Support EngineerLondon – Hybrid working (post probation – 3-4 days a week in the office, 1-2 days remote)Up to £28,000 DOEAbout FitzroviaWe are currently looking for an experienced 1st line support engineer to join our expanding team.Fitzrovia IT are a leading MSP, providing first class IT support services to increase efficiency, decrease...

  • 1st Line Support Engineer

    5 days ago

    City of London, United Kingdom Premier Group Recruitment Full time

    I am working with an leading Managed Service Provider of 30 years located in London who are looking to employ an new 1st Line Support Engineer on a permanent basis. Job Title: 1st Line Support Industry: IT Support and Services Start: ASAP Microsoft Certifications: Possess or actively pursuing one of the following Microsoft certifications: ITIL...

  • IT Support Engineer – Investment Firm

    5 months ago

    London Area, United Kingdom Intellect Group Full time

    IT Support Engineer –Investment Firm - 1st-3rd LineFlexible hybrid working / Extensive Benefits / Great Bonus / Salary £45-50KA UK Investment Firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters.The Support analyst will be dealing with a range of mostly 1st/2nd issues and...

  • IT Support Engineer – Investment Firm

    5 months ago

    London Area, United Kingdom Intellect Group Full time

    IT Support Engineer –Investment Firm - 1st-3rd Line Flexible hybrid working / Extensive Benefits / Great Bonus / Salary £45-50K A UK Investment Firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Support analyst will be dealing with a range of mostly 1st/2nd issues...

  • IT Support Engineer – Investment Firm

    5 months ago

    London Area, United Kingdom Intellect Group Full time

    IT Support Engineer –Investment Firm - 1st-3rd LineFlexible hybrid working / Extensive Benefits / Great Bonus / Salary £45-50KA UK Investment Firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters.The Support analyst will be dealing with a range of mostly 1st/2nd issues and...