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Spanish Speaking Customer Technical Support

3 months ago

Newark on Trent, United Kingdom Reflect Recruitment Group Full time
We are recruiting for a Permanent Spanish speaking Technical Support agent for a company based in Newark.
This role requires somebody who lives 30 -40 minutes from Newark who can work full time in the office or hybrid.
This role is based on shifts working 40 hours per week between the hours of 06.00am - 22.00pm, Monday - Sunday
Role
· Providing 1st line technical support for a range of key clients in Spanish and English
· Logging all incidents on relevant CRM and software systems
· Diagnosing technical faults and providing over the phone solutions
· Escalating technical queries to 2nd line support
· Providing excellent levels of customer service and support
· Working to Service Level Agreements (SLA) against call handling time, resolution etc
· Monitor group mailboxes, ensuring all inbound queries received a response within SLA
· Collection of feedback from end users via outbound calls, when required
Skills / Experience
· Fluent in Spanish and English Written and Spoken
· Problem solving and keen attention to detail
· Driven to deliver high levels of Customer Service
· Flexible approach to working hours
· Clear telephone manner
· Good verbal and written communication skills
· Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.
Salary: 24,800 (Additional salary increase if you have an additional language French, Romanian or Polish)
£1000 increase to salary once probation passed at 6months
28 days of holiday + an extra day off for their birthday. The holiday entitlement is increasing with a length of the service – a day per year up to 5 days.
Employee assistance programme
If you are interested in this role, then please call Paige McGarrigle at Reflect Recruitment Group.
Reflect Recruitment Group is operating as Employment Business under the Employment Agencies Act 1973