Team Lead: Modern Workplace

1 month ago

Bloomsbury London, United Kingdom The British Museum Full time
Role Summary

Team Lead: Modern Workplace
Information Services (IS)
Full-time
Permanent 
£48,144  per annum
Application deadline: 12pm (midday) on Monday 14 October 2024

About the role:

We are seeking a Team Lead to provide engineering and technical leadership in the delivery of enterprise-wide IT modern workplace services to the Museum’s circa 1,000 staff and for the partners and guests who visit and use the Museum’s services. The role manages the 3rd line engineers responsible for the Museum’s modern workplace across visitor and security services, operational and curatorial departments.

Key areas of responsibility:

  • Technical and team leadership –
    • Manage the design and project delivery of new modern workplace services.
    • Engage with the Museum to understand how core modern workplace solutions are consumed and make recommendations on how best to improve the end user experience.
    • Provide team leadership, mentoring and support for team members.
  • Operational support –
    • Responsible for ensuring the team maintain availability and performance of the Museum’s IT modern workplace solutions. Liaising with senior managers, 3rd line colleagues and service delivery staff to ensure ITIL incidents and problems are resolved effectively.
    • Active role in the Change Control and System Architecture processes.
    • Ensure all systems are well maintained, documented, monitored and alerts are responded to appropriately.
  • Vendor management –
    • Ensure the IS department maintains excellent functioning relationships with its main software and application suppliers.
    • Manage vendors including: selection processes such as RFP and scorecards to establishing operational SLAs and KPIs.
  • Process and policy –
    • Responsible for ensuring the team follow the appropriate policies and procedures to deliver services and change control.
    • Contribute towards operational and project budgeting.

About you:

  • Degree in Computer Science or equivalent.
  • Technical skills – Cloud SAAS, Microsoft Office 365 (Intune/ Teams/ One Drive/ SharePoint); software management and provisioning; strong 3rd line IT Support and ITIL service delivery; mobile working methodologies; active directory, domain services and GPOs; detailed understand of how IT services are delivered and consumed by the customer; excellent documentation skills.
  • Previous work experience as a Senior Applications Analyst or Senior Modern Workplace Engineer.
  • Managerial skills – Team leadership either direct reports or during major projects; experience in leading the delivery of application services and change programmes; management and selection of 3rd party suppliers and vendors in delivering application services; proactively engaged with the IT Industry.
  • Interpersonal skills – positive communicator and team player; analytical thinker and achievement focused; highly organised with excellent prioritisation skills.

About the British Museum:

Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our virtual gallery .

The Museum offers a competitive benefits package including:

  • Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays.
  • Membership of the civil service defined benefit pension scheme (find out here  what benefits a civil service pension provides).
  • Free entry to a wide range of museums and exhibitions
  • Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
  • Interest-free travel, bicycle, and rental deposit loans
  • Professional and personal development opportunities
  • Employee Assistance Programme
  • Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

The interviews are expected to take place w/c 21 October.  

If you have any additional needs that we should be aware of in order to support you with your application, please provide details to .

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. Typically however, we see the post holder working on site 3 days per week.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

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