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Operations Support Engineer

1 month ago

Hounslow, United Kingdom BYD Europe Full time

We are looking for a Operations Support Engineer to be part of our Aftersales department, based in Hounslow BYD London Office, and will be required to travel.

Your key responsibilities will be: 

  • Provide technical support to internal stakeholders, including fleet managers, drivers, and technicians, regarding commercial vehicle systems and technologies.
  •  Analyse and troubleshoot technical problems related to commercial vehicles, including diagnostics, data analysis, and identifying root causes.
  • Collaborate with internal teams (e.g., mechanics, parts department) and external vendors to diagnose, resolve, and prevent vehicle issues.
  •  Maintain and update technical documentation specific to commercial vehicle systems and procedures.
  • Assist with the implementation and configuration of new technologies and software related to commercial vehicles (e.g., telematics systems, diagnostics tools).
  • Monitor and analyse vehicle performance data to identify potential problems and areas for improvement.
  • Participate in preventative maintenance programs for the commercial vehicle fleet.
  • Stay up to date on advancements in commercial vehicle technology and industry best practices.
  • Document all activities and maintain accurate records.

Your profile:

  • Bachelor’s degree in automotive engineering, Mechanical Engineering, or a related technical field (or equivalent experience).
  • Minimum 2-3 years of experience in a technical support role, preferably within the commercial vehicle industry.
  • Strong understanding of commercial vehicle systems, including engines, transmissions, electrical systems, and diagnostics.
  • Experience with troubleshooting and repair of commercial vehicles a plus.
  • Familiarity with telematics systems and diagnostic tools used in commercial vehicles preferred.
  • Excellent analytical and problem-solving skills.
  • Effective communication and interpersonal skills, with the ability to collaborate with a diverse range of stakeholders.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
  • Valid driver's license.
  • Has right-to-work in the UK.

We Offer:

    • Performance and experience-based competitive salary.
    • Workplace pension
    • 25 holidays plus bank holidays
    • Car Salary Sacrifice Scheme;
    • Department & company-wide teambuilding events.
    • An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

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