Airline Operational Safety Support Representative

7 days ago

Hounslow, Greater London, United Kingdom BOEING Full time
At Boeing, we innovate and collaborate to make the world a better place.

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Find your future with us.

Introduction:

The selected applicant has a requirement for travel to worldwide airline customer locations with associated short-term assignment benefits. Time away from home base of 75% or greater may be required.

Responsibilities:

  • Present professional image in representing the Boeing Company to airline customers
  • As part of the Safety Management System, the Airline Operational Safety Support (AOSS) team will travel on site to work directly with our airline partners to support and advise on maintenance and engineering operations.
  • Maintain engagement standards, coordinate activities with internal groups and customer to maintain operations compliant with international industry and Boeing safety standards.
  • Primary focal point for all items related to Operational Safety work that covers airline engineering and maintenance operations.
  • Work closely with other AOSS functions and Field Service representatives around the world.
  • Support airline personnel and leadership to mitigate identified gaps, bring to standard and interact with airline maintenance and engineering personnel to evaluate operator performance.
  • Requires the ability to communicate effectively with all levels of management and customers.
  • While back at home base, team members will share findings, prepare reports for senior executive and sales leadership and work virtually with airline operators to prepare for future evaluations.
  • Ability/willingness/commitment to do the work in preparation for and resulting from the maintenance evaluation and support activities.
  • Develops and implements recommendations to improve operational performance, quality and safety.
  • Assist in maintaining criteria of evaluation checklists as well as airline data.
  • Track deployment of engagements and support team, and manage rotational pool of evaluators.
  • Develop and maintain strategic support plans.
  • Analyze existing data to plan and execute operator support engagements.
  • Interface with all Boeing stakeholders, including executive leadership and ensuring full coordination as appropriate.
  • Continuously incorporate lessons learned into AOSS processes.

Work Authorisation:

Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Basic Qualifications (Required Skills/Experience):

  • FAA Airframe and Powerplant license or EASA/GCAA/CAAC B1/B2 license or international equivalent or Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, or computer science, or Non-US equivalent education
  • 8+ years of experience or education directly related to airline operations (i.e., Maintenance Control Center, Flight Operations, Line Maintenance, Engineering, Planning, Safety Management, Parts/Supply Chain, Quality Assurance, MRO operations, etc...)
  • English fluency (verbal and written) required.

Preferred Qualifications (Desired Skills/Experience):

  • Proven technical writing and presentation skills (clear and concise)
  • Familiarity with Safety Management System (SMS) and Quality Management System (QMS) processes
  • Broad knowledge of airline maintenance and operational and safety practices
  • Knowledge of FAA, EASA and/or Local Regulatory standards
  • Commercial pilot experience or flight operations background
  • Experience working with remote teams
  • Experience building and presenting plans or recommendations to airline customers and executive leadership
  • Familiarity and comfort working in an airport environment and observing safety requirements Excellent communication skills
- must be able to communicate with airline personnel (ability to listen and capture data) during the support engagements

  • Demonstrated team player
  • Experience traveling and working abroad and representing Boeing to customers or regulators
  • Ability to crossreference rules among EASA, FAA, ICAO, IOSA, or Local Regulatory
  • Proven ability to create, track and execute program plan
  • Recent experience in aircraft Operations, Systems, Avionics, Engineering and/or Flight Test
  • Prior customer support experience desired.

Additional Information:

  • Be able to travel 75% or more internationally as required, with likely travel to remote and challenging environments.
  • Will be sent on multiple/continuous assignments ranging from days.
  • Flexibility to work varying hours, support evening and early morning customer teleconference and be available by phone 24/7 as needed.
  • Work Authorization:
  • This is a local hir

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