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Operations Support Engineer

3 months ago

Hounslow, United Kingdom BYD Europe Full time

We are looking for a to be part of our Aftersales department, based in Hounslow BYD London Office, and will be required to travel. Your key responsibilities will be:

  • Provide technical support to internal stakeholders, including fleet managers, drivers, and technicians, regarding commercial vehicle systems and technologies.
  • Analyse and troubleshoot technical problems related to commercial vehicles, including diagnostics, data analysis, and identifying root causes.
  • Collaborate with internal teams (e.g., mechanics, parts department) and external vendors to diagnose, resolve, and prevent vehicle issues.
  • Maintain and update technical documentation specific to commercial vehicle systems and procedures.
  • Assist with the implementation and configuration of new technologies and software related to commercial vehicles (e.g., telematics systems, diagnostics tools).
  • Monitor and analyse vehicle performance data to identify potential problems and areas for improvement.
  • Participate in preventative maintenance programs for the commercial vehicle fleet.
  • Stay up to date on advancements in commercial vehicle technology and industry best practices.
  • Document all activities and maintain accurate records. Your profile:
    • Bachelor’s degree in automotive engineering, Mechanical Engineering, or a related technical field (or equivalent experience).
    • Minimum 2-3 years of experience in a technical support role, preferably within the commercial vehicle industry.
    • Strong understanding of commercial vehicle systems, including engines, transmissions, electrical systems, and diagnostics.
    • Experience with troubleshooting and repair of commercial vehicles a plus.
    • Familiarity with telematics systems and diagnostic tools used in commercial vehicles preferred.
    • Excellent analytical and problem-solving skills.
    • Effective communication and interpersonal skills, with the ability to collaborate with a diverse range of stakeholders.
    • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
    • Ability to work independently and as part of a team.
    • Valid driver's license.
    • Has right-to-work in the UK. We Offer:
        • Performance and experience-based competitive salary.
        • Workplace pension
        • 25 holidays plus bank holidays
        • Car Salary Sacrifice Scheme;
        • Department & company-wide teambuilding events.
        • An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

          Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏