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General Administrator

1 month ago

Wednesbury, United Kingdom Direct Channel Support Systems Ltd Full time
Job Description: The Sales Coordinator will be responsible for managing a variety of administrative tasks, focusing on courier and customer issues, processing sales and purchase orders, handling courier invoices and analysis, and managing telephone calls. This role is essential for ensuring smooth operations and high levels of customer satisfaction. Kindly note this is office based position.
Key Responsibilities:
* Courier Issues: Coordinate with courier services to resolve delivery issues efficiently, ensuring timely deliveries and satisfied customers.
* Customer Issues: Address and resolve customer concerns promptly and professionally, maintaining high customer service standards.
* Courier Invoices: Process and manage courier invoices accurately, ensuring all records are up-to-date.
* Courier Analysis: Perform detailed analysis of courier performance and costs, providing insights to improve efficiency and reduce expenses.
* Sales Orders: Manage and process sales orders, ensuring accurate entry and timely fulfilment.
* Purchase Orders: Handle purchase orders from initiation to completion, ensuring all details are correct and orders are processed efficiently.
* Telephone Calls: Answer and direct telephone calls professionally, providing excellent customer service and support.
Requirements:
* Excellent organizational and multitasking skills.
* Strong attention to detail and accuracy.
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* Proven experience in a general administrative role or similar position.
* Proficiency in Microsoft Excel and experience with order processing systems.
* Good communication and interpersonal abilities.
* Problem-solving skills and a proactive approach to work.
Benefits:
* Opportunities for professional development.
* A supportive and collaborative work environment