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General Administrator

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Wednesbury, United Kingdom Direct Channel Support Systems Ltd Full time

Job Description: The Sales Coordinator will be responsible for managing a variety of administrative tasks, focusing on processing sales orders and customer enquiries, handling courier queries and managing telephone calls. This role is essential for ensuring smooth operations and high levels of customer satisfaction. Kindly note this is office based position.

Key Responsibilities:

  • Sales Orders: Manage and process sales orders, ensuring accurate entry and timely fulfilment.
  • Ecommerce Orders: Guide / navigate customers through our online platform.
  • Courier Issues: Coordinate with courier services to resolve delivery issues efficiently, ensuring timely deliveries and satisfied customers.
  • Customer Issues: Address and resolve customer concerns promptly and professionally, maintaining high customer service standards.
  • Telephone Calls: Answer and direct telephone calls professionally, providing excellent customer service and support.

Requirements:

  • Excellent organizational and multitasking skills.
  • Strong attention to detail and accuracy.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proven experience in a general administrative role or similar position.
  • Proficiency in Microsoft Excel and experience with order processing systems.
  • Good communication and interpersonal abilities.
  • Problem-solving skills and a proactive approach to work.

Benefits:

  • Opportunities for professional development.
  • A supportive and collaborative work environment.
  • Fast growing company allowing scope for further promotions