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Housing Officer

2 months ago

Ealing, United Kingdom AWD Recruitment Limited Full time
Housing Officer with experience of problem solving for customers, an understanding nature, good IT skills using Outlook, Word and Excel and excellent communication skills, is required to join our team at A2Dominion.

Previous experience in a similar role within housing, housing association, social care, supported living sectors or with some experience of tenancy schemes would be preferred.

SALARY: £34,285 pro rata + Generous Benefits (see below)

LOCATION: Onsite role with a mix of office and on-estates working. Candidates can be based in either Ealing or Staines locations

JOB TYPE: Full-Time, 12 Month Fixed Term Contract

WORKING HOURS: 35 hours per week, Monday to Friday

Please note: Full UK driving licence and access to worn vehicle for work use is essential for this role

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Officer with experience of problem solving for customers, an understanding nature, good IT skills using Outlook, Word and Excel and excellent communication skills.

Working as the Housing Officer you will carry out tenancy management, regular estate inspections, tenancy audits and ensure that accurate records are maintained and actions are taken to deal with issues.

As the Housing Officer you will need to have a can-do attitude and good attention to detail.

DUTIES

Your duties as Housing Officer will include:

Complete regular estate inspections, ensure accurate records are maintained and actions are taken to deal with any issues

Ensure buildings and building systems are maintained in accordance with Statutory obligations and Fire Safety requirements

Work in partnership with internal departments and external contractors on maintenance activities that will ensure building safety is not compromised

Encourage, support and, where appropriate enforce residents and members of their home towards good housekeeping and fire safety practices

Work collaboratively to develop, implement, and update the building resident engagement strategy in compliance with regulation

Manage tenancies in accordance with policies, procedures, and key performance targets, particularly in relation to Anti-Social Behaviour, neighbour disputes, safeguarding, hoarding and tenancy breaches and taking enforcement actions both informal and legal where and when necessary, including signposting to relevant statutory agencies for support

Be the point of contact to investigate and resolve tenancy management queries from residents and provide advice and guidance

To attend and represent the organisation at court, external meetings, case conferences, forums, and evictions as well as internal meetings relating to the buildings, tenancies, and residents they manage

Awareness of responsibility to challenge unacceptable behaviours or practices and how to raise, escalate or flag risks to safety within buildings

Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management

CANDIDATE REQUIREMENTS

Previous experience in a similar role within housing, housing association, social care, supported living sectors or with some experience of tenancy schemes would be preferred

Educated to GCSE level or equivalent in Maths and English (Grades A - C)

Full UK driving license and access to own vehicle for work use

Experience of problem solving for customers and understanding customer needs

Good knowledge of Outlook, Word, and Excel

Excellent communication and interpersonal skills

Can-do attitude with good attention to detail

BENEFITS

25 days' holiday (Plus Bank Holidays)

Up to 8% contributory pension

Flexible hybrid working

Flexible benefits worth up to £300 each year

Discretionary grace days over the Christmas period

Investment in your learning and development

Cycle to Work Scheme whereby colleagues have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%.

NO AGENCIES PLEASE

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C12382

This job is being advertised by AWD online on behalf of a2dominion Group Ltd

Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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