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    Cardiff, United Kingdom Stable Full time

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    Cardiff, United Kingdom Stable Full time

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    Cardiff, United Kingdom Stable Full time

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BMC Remedy Consultant

4 months ago

Cardiff, United Kingdom Stable Full time
The Role: BMC Remedy ConsultantnSalary: circa £70K with Car allowance , Bonus and extensive Blue Chip BenefitsnLocation: Remote (with ability to travel to client site)

The Opportunity:nDue to ongoing expansion we have a rare opportunity for BMC Remedy Consultants a Market leading consultancynThe Role:nConfiguring all Remedy Service Level Management scenariosnDeveloping Service Catalogue improvements within a Digital WorkplacenConfiguring Remedy workflows to support process improvements.nRemedy development and administrationnRemedy API integrationnConfiguring SLAs within Remedy

The Person:n• Comfortable in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflowsn• Experience in translating high level process requirements into detailed process implementations within Remedyn• Experience in implementation, installation, configuration and maintenance of Development, Test and Production environmentsn• Ability to apply product fixes, hot fixes, patches, and configuration changes to support the business processesn• Strong requirements gathering and presentation skillsn• Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration ManagementnMUST be SC cleared or be eligible for clearance