Customer Success Manager

2 weeks ago

Greater London, United Kingdom Square One Resources Full time

Job Title: Customer Success Manager

Location: Greater London (Hybrid)

Salary: £60,000

Job Type: Permanent


Job Responsibilities/Objectives:

  • Customer Engagement Post-Contract: Partner with customers after contract signing to gather detailed requirements and success criteria, define a comprehensive technology solution blueprint, and establish a clear project scope for seamless delivery by the project manager.
  • Implementation Optimization: Regularly evaluate the technical implementation to ensure optimal performance. Recommend additional features or enhancements to maximize customer value while meeting their defined success criteria.
  • Strategic Guidance & Best Practices: Demonstrate a strong understanding of customers' critical business needs by providing expert guidance and actionable best practices. Support customers in achieving their objectives and maximizing the value and trust in Sorted solutions.
  • Technical Support for Account Reviews: Collaborate with Account Managers to deliver relevant technical insights and presentations during Quarterly Business Reviews (QBRs).
  • Stakeholder Collaboration: Build strong relationships across all levels within the customer organization, including C-level executives, with a primary focus on operational and technical stakeholders.
  • Proactive Problem-Solving: Identify customer challenges early and work collaboratively with both the customer and Sycurio teams to implement effective, lasting solutions.


Required Skills/Experience

The ideal candidate will have the following:


  • Extensive Customer Success Experience: Proven track record as a Customer Success Manager within an enterprise B2B SaaS environment, delivering measurable outcomes.
  • Product Specialist Expertise: Skilled in customer facing roles as a product specialist, successfully integrating clients into B2B SaaS services.
  • Technical Proficiency: Deep understanding of mission critical enterprise SaaS application stacks, API integrations, and basic programming skills, such as scripting languages.
  • Complex Solution Delivery: Adept at demonstrating intricate solutions and tailoring presentations to meet customer needs.
  • Technological Aptitude: Highly knowledgeable in emerging technologies, programming languages, and tools, staying ahead of industry trends.
  • Confident Presenter: Skilled public speaker and facilitator, capable of engaging large groups effectively.
  • Visionary Leadership: Demonstrated ability to create shared goals, inspire collaboration, and drive meaningful change with measurable momentum.

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