Head of Client Services

4 weeks ago

London, United Kingdom BJSS Full time
About Us

We’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day.

In the last 30 years we won several awards, including a prestigious Queen’s Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach.

Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery.

We want to continue to grow our team with people just like you

About the Role

Are you looking to take a leading role in supporting clients to achieve their strategic objectives and help them to transform?

Are you a natural relationship builder, who enjoys collaborating with a broad set of stakeholders?

Do you have experience of working in a technology environment, and are comfortable helping clients address both their business and tech needs?

We’re looking for senior, talented people who are looking to take the next step in their career and join our growing Client Services team.

Our client services team is charged with ensuring that our relationships with clients are successful and generate significant value for both clients and BJSS. Day to day, the team engages with clients to ensure we are meeting their needs whilst managing margin. The team is collaborative and when working well allows all other teams in BJSS to do their best work and contribute effectively.

As a Head of Client Services you will take ownership of our relationships with some of our major clients, ensuring they experience the very best of BJSS, and supporting them to meet their strategic objectives. You’ll lead the BJSS account team, working closely with colleagues in sales, delivery and our industries team to ensure we deliver great outcomes for our clients. In addition, you will have oversight responsibility for a wider portfolio of accounts, mentoring the Client Service Leads who run them and driving the business to ensure client accounts grow to their maximum potential.

In this role, the Head of Client Services will be responsible for:nTaking ownership of client accounts, including overall growth and meeting or exceeding revenue targetsnDeveloping the client account strategy and leading an account team to ensure its successful executionnWorking closely with the client to ensure BJSS understands their pain points and challenges, and mobilising BJSS expertise to meet their needsnBuilding, growing and maintaining senior client relationships, seeing clients face to facenDeveloping strong links with internal BJSS functions to ensure the account is successful and meets the demands of the clientnActing as a key member of the Client Services community (which is accountable for all existing account development across BJSS), driving continual improvement in how we operate and serve our clientsnBring industry best practice, be active in the business driving new initiatives and selling the BJSS brand at events and on social medianManagement oversight of a portfolio of accounts run by Client Service LeadsnReporting to the Senior Leadership Group on account progress and activitiesnFinancial forecasting for the accounts you run and those across your portfolio

About You

To succeed in this role:nYou are an experienced leader with experience of managing a portfolio of accounts and able to demonstrate continued account success and growthnYou have worked in technology environments and are comfortable discussing different technology approaches, platforms and products with clientsnYou have experience of working in a Consulting environmentnYou have experience of building and maintaining relationships at C-suite levelnYou have excellent communication skills and can influence stakeholders at all levelsnYou are a strong collaborator and enjoy working with a wide range of people, both internally and client-facingnYou have a keen commercial awareness that enables you to identify and shape potential opportunities, as well as to take ownership for commercialsnYou have strong delivery experience and can evidence leadership of complex client engagements

Some of the Perks

Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)nIndustry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and othernLife Assurance (4 x annual salary)n25 days annual leave plus bank holidaysnHybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFHnDiscounts – we have preferred rates from dozens of retail, lifestyle, and utility brandsnAn industry-leading referral scheme with no limits on the number of referralsnFlexible holiday buy/sell optionnElectric vehicle schemenTraining opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’ReillynGiving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into technYou will become part of a squad with people from different areas within the business who will help you grow at BJSSnWe have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethersnGymFlex gym membership programme

  • Head of Client Services

    1 month ago

    City of London, United Kingdom Client Full time

    Head of Client Services (Senior Account Manager)£70,000 - £90,000 + Uncapped Commission + Bonuses + £5,000-£7,000 Car Allowance + Training + Further Progression + Private Medical Insurance + Life Insurance + 31 Days Holiday (25 + Bank, rising to 28 + bank with length of service) + Hybrid Working + More Great BenefitsHybrid role, commutable from...

  • Head of Client Services

    3 weeks ago

    City of London, United Kingdom Client Full time

    Head of Client Services (Senior Account Manager)£70,000 - £90,000 + Uncapped Commission + Bonuses + £5,000-£7,000 Car Allowance + Training + Further Progression + Private Medical Insurance + Life Insurance + 31 Days Holiday (25 + Bank, rising to 28 + bank with length of service) + Hybrid Working + More Great BenefitsHybrid role, commutable from...

  • Head of Client Services

    4 days ago

    London, Greater London, United Kingdom Ad Idem Consulting Full time

    Global Head of Client Services – Prime Brokerage About the business Our client is a leading algorithmic trading firm and trusted principal liquidity, technology and prime services partner to institutional clients and trading venues globally. The target client base is comprised mainly of retail focused trading firms and brokerages, as well as an...

  • Head of Client Services

    3 weeks ago

    London, United Kingdom Maverick Media Full time

    _Are you an experienced Head of Client Services looking for a great job in an award-winning studio, working on amazing video games advertising? Read on _ **About Maverick**: Maverick by name, maverick by nature. For a quarter-century, we’ve been creating trail-blazing & award-winning work for the world’s most prestigious games publishers, developers and...

  • Client Services Officer

    1 week ago

    London, United Kingdom Client Server Full time

    Client Services Officer London onsite to £55k Do you have excellent client facing communication and relationship building skills combined with a strong interest in financial markets and an academic record of achievement? You could be progressing your career as a Client Services Officer at a global eTrading company. As a Client Services Officer you'll be the...

  • Head of Client Services

    2 weeks ago

    London, United Kingdom Bordeaux & Burgundy Full time

    **About the Role** We are looking for an experienced, talented and motivated Head of Client Services to lead the Campaign Marketing team and the operations that sit behind this. This role will ultimately be responsible for taking ownership of large-scale accounts, ensuringdeliverables are timely and exceed expectations, whilst seamlessly leading the internal...

  • Head of Client Services

    6 days ago

    London, United Kingdom Orla Rose Associates Full time

    Head Of Client Services - Wealth ManagementOverview:Wealth management firm specializing in providing bespoke financial services to high-net-worth individuals and families across the UK, Geneva, and Monaco. We are seeking an experienced and dynamic Head of Client Services to lead our client services team and ensure exceptional service delivery to our...

  • Head of Client Services

    5 days ago

    London, United Kingdom Orla Rose Associates Full time

    Head Of Client Services - Wealth Management Overview: Wealth management firm specializing in providing bespoke financial services to high-net-worth individuals and families across the UK, Geneva, and Monaco. We are seeking an experienced and dynamic Head of Client Services to lead our client services team and ensure exceptional service delivery to our...

  • Head of Client Services

    5 days ago

    London, United Kingdom Orla Rose Associates Full time

    Head Of Client Services - Wealth Management Overview: Wealth management firm specializing in providing bespoke financial services to high-net-worth individuals and families across the UK, Geneva, and Monaco. We are seeking an experienced and dynamic Head of Client Services to lead our client services team and ensure exceptional service delivery to our...

  • Head of Client Services

    5 days ago

    London, United Kingdom Orla Rose Associates Full time

    Head Of Client Services - Wealth ManagementOverview:Wealth management firm specializing in providing bespoke financial services to high-net-worth individuals and families across the UK, Geneva, and Monaco. We are seeking an experienced and dynamic Head of Client Services to lead our client services team and ensure exceptional service delivery to our...

  • Head of Client Services

    4 hours ago

    London, United Kingdom Orla Rose Associates Full time

    Job Description Head Of Client Services - Wealth Management Overview: Wealth management firm specializing in providing bespoke financial services to high-net-worth individuals and families across the UK, Geneva, and Monaco. We are seeking an experienced and dynamic Head of Client Services to lead our client services team and ensure exceptional service...

  • Head of Client Services

    4 days ago

    London, United Kingdom Orla Rose Associates Full time

    Head Of Client Services - Wealth ManagementThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.Overview:Wealth management firm specializing in providing bespoke financial services to high-net-worth individuals and families across the UK, Geneva, and Monaco. We are seeking an experienced and...

  • Head of Client Services

    5 days ago

    London,, UK, United Kingdom Orla Rose Associates Full time

    Head Of Client Services - Wealth ManagementOverview:Wealth management firm specializing in providing bespoke financial services to high-net-worth individuals and families across the UK, Geneva, and Monaco. We are seeking an experienced and dynamic Head of Client Services to lead our client services team and ensure exceptional service delivery to our...

  • Head of Client Services

    1 week ago

    London, United Kingdom Idex Full time

    Our client is centralising their Administration teams due mergers and acquisitions and are keen to bring a Head of Client Services to bring together people, processes and target operating models. This business has national presence and you will be required to travel around the UK. You will be responsible for 5 direct line managers and a total of 70...

  • Head of Client Services

    5 days ago

    London, United Kingdom Orla Rose Associates Full time

    Head Of Client Services - Wealth ManagementRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Overview:Wealth management firm specializing in providing bespoke financial services to high-net-worth individuals and families across the UK, Geneva, and Monaco. We are seeking an experienced and...

  • Head of Client Services

    5 days ago

    London, United Kingdom Orla Rose Associates Full time

    Head Of Client Services - Wealth ManagementRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Overview:Wealth management firm specializing in providing bespoke financial services to high-net-worth individuals and families across the UK, Geneva, and Monaco. We are seeking an experienced and...

  • Head of Client Services

    2 weeks ago

    London, United Kingdom Stonewall Full time

    Are you passionate about Inclusion and Belonging at work? Are you driven by building and developing strong relationships and client services? Do you imagine yourself working for a top human rights charity? Do you want to use your skills and experienceto harness the power that workplaces have to contribute to a world in which LGBTQ+ people are Free to Be...

  • Head of Client Services

    3 weeks ago

    London, United Kingdom Stonewall Full time

    Are you passionate about Inclusion and Belonging at work? Are you driven by building and developing strong relationships and client services? Do you imagine yourself working for a top human rights charity? Do you want to use your skills and experience to harness the power that workplaces have to contribute to a world in which LGBTQ+ people are Free to Be...

  • Head of Client Services

    4 days ago

    London, Greater London, United Kingdom Maverick Media Full time

    _Are you an experienced Head of Client Services looking for a great job in an award-winning studio, working on amazing video games advertising? Read on _About Maverick:Maverick by name, maverick by nature. For a quarter-century, we've been creating trail-blazing & award-winning work for the world's most prestigious games publishers, developers and brands....

  • Head of Client Services

    3 days ago

    London, Greater London, United Kingdom Bordeaux & Burgundy Full time

    About the Role We are looking for an experienced, talented and motivated Head of Client Services to lead the Campaign Marketing team and the operations that sit behind this. This role will ultimately be responsible for taking ownership of large-scale accounts, ensuringdeliverables are timely and exceed expectations, whilst seamlessly leading the internal...