Service Manager

4 weeks ago

Market Weighton, United Kingdom Farmstar Ltd Full time
Farmstar Ltd. was incorporated in 1988 and has been a leading dealer of agricultural machinery, equipment and supplies. Dedicated to providing a high quality of service to cover the requirements of farmers, contractors, local authorities and others. Farmstar Ltd has 4 established depots serving the Yorkshire, North/South Nottinghamshire, and Lincolnshire areas
We are currently recruiting for a passionate and dedicated individual to join the Farmstar Team as a Service Manager based at our Market Weighton Depot
* Hours: Full Time
* Salary: Competitive Salary
* Location: Based at our Market Weighton Depot
Job Purpose: You will be responsible for managing day-to-day activities associated with the service department, overseeing and guiding a group of Technicians. A successful service manager strives to continually improve the functions and efficiency of the Service Department by meeting budget goals, providing leadership and management of department employees, and cultivating strong customer relationships.
What the role entails:
* To be the prime contact for the service department at Market Weighton depot to meet the demands of the business
* Daily management of Service Technicians through planning and allocating work to ensure the department is run in the most effective manner
* The monitoring of Cash Flow and invoicing
* Provide customers with estimated time of arrival, attendances and parts
* Managing customer expectations
* Meet CSI standards
* Communicating with suppliers to get the best possible solution to all customer critical situations that arise
* To comply with Health and Safety responsibilities
* Familiarity of profit/loss management and reporting
* Manage a small team, providing guidance and support in order to maximise efficiency
* Manage service staff training and development needs
* Document warranty work as per manufacturers' requirements and dealership policy
What we are looking for:
* A proactive person with a can do attitude
* Agricultural experience is desirable
* Good communication skills both written and verbal with the ability to be diplomatic in certain situations
* Ideally need experience with planning, scheduling, customer service, and have strong organisational skills.
* Proactive and methodical in approach to problem solving
* Ability to manage, coach and motivate staff, helping to ensure a welcoming, friendly environment
* The willingness to work unsociable hours on a rota basis
* IT Literate with a keen eye for detail
What you will get in return:
* A company car or van
* 22 days annual leave
* A company pension scheme
* A company laptop and mobile phone
* Comprehensive training plan which includes internal and external agricultural manufacture training
* Enhanced Annual leave
* Lucrative Bonus scheme
If you would like to speak to someone about this position, please get in touch

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