Fleet and Product Specialist Claims Handler

5 days ago

Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time
We are currently recruiting a dynamic and well organised Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers.

Role:

Fleet and Specialist Products claims handlernLocation:

Sevenoaks and LiverpoolnWorking Hours:

Monday to Friday 9:00am – 5:30pm, 37.5 hours per weeknSalary:

Between £26,000 and £34,000 DOE plus £2000 annual bonus potential achieved quarterly

What you will be doing:

Validate all claims for indemnity and fraud.nAssess liability including communication of our decision.nContact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.nAccurate quantum assessment of claims presented using the relevant tools available to assist.nIdentify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist in-house motor engineers.nEnsure indemnity spend is minimized by commercial decision making.nProactive diary management to monitor and progress cases.nApplication and investigation to ensure accurate reserves in line with company guidelines.nAccountability for own performance against set objectives.nAdherence to best practice and key strategies.nEffective file and portfolio management.nAssist with coaching and mentoring of less experienced handlers.nAny other Ad hoc task as the needs of the business dictate

What we’re looking for:

Persuasive, strong and confident communicator with the ability to relationship manage.nAbility to use own initiative to explore all options to achieve the best outcome for the business.nMotivated self-starter.nAbility to work as part of a team.nAbility to work in a culture of openness, trust, and respect.nStrong organisation skills with the ability to prioritise tasks.nAbility to fact find and analyse information to result in accurate decision making.nSignificant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.nExperience of handling Injury claims outside of the Low Value Personal Injury claims Portal.nAbility to use own initiative to explore all options to achieve the best outcome for the business.

About Acorn InsurancenWe are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.nAt Acorn Insurance we provide full training and continuous coaching in-house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.nWe celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?nAcorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:nEnhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)nAdditional Buy & Sell HolidaysnCompany Sick Pay SchemenCompany Paid Maternity & Paternity LeavenGenerous Company Pension SchemenPerk Box Online & High Street vouchers and discountsnFresh fruit Deliveries twice a week*n£250 Refer a friend bonus.nCycle to work scheme.nFree eye test vouchers and a contribution towards the framesnFree self-development & qualifications via Magpie LearningnA comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessionsnFree Hot Drinks*nRegular Employment Engagement including ongoing competitions with fantastic prizes.nCharity fundraising eventsn*On selected sitesnAll roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.nIf you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.

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