Fleet and Product Specialist Claims Handler

3 months ago

Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time

We are currently recruiting a dynamic and well organised Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers.

Role: Fleet and Specialist Products claims handler
Working Hours: Monday to Friday 9:00am – 5:30pm, 37.Salary: Between £26,000 and £34,000 DOE plus £2000 annual bonus potential achieved quarterly

Validate all claims for indemnity and fraud.
Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
Accurate quantum assessment of claims presented using the relevant tools available to assist.
Ensure indemnity spend is minimized by commercial decision making.
Accountability for own performance against set objectives.
Assist with coaching and mentoring of less experienced handlers.
Any other Ad hoc task as the needs of the business dictate


Ability to work in a culture of openness, trust, and respect.
Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching in-house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
~ Additional Buy & Sell Holidays
~ Company Sick Pay Scheme
~ Company Paid Maternity & Paternity Leave
~ Generous Company Pension Scheme
~ Perk Box Online & High Street vouchers and discounts
~ Fresh fruit Deliveries twice a week*
~£250 Refer a friend bonus.
~ Cycle to work scheme.
~ Free eye test vouchers and a contribution towards the frames
~ Free self-development & qualifications via Magpie Learning
~ A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
~ Free Hot Drinks*
~ Regular Employment Engagement including ongoing competitions with fantastic prizes.
~ All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

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