Call Centre Administrator
3 weeks ago
Responsibilities:
* Answering incoming maintenance calls from tenants and clients promptly and professionally.
* Recording detailed information about maintenance requests accurately into our system.
* Assessing the urgency of maintenance issues and prioritising accordingly.
* Coordinating with maintenance technicians to schedule repairs and maintenance tasks.
* Providing excellent customer service and keeping tenants informed about the status of their maintenance requests.
* Following up with tenants to ensure their satisfaction with completed maintenance work.
Requirements:
* Excellent communication skills, both verbal and written.
* Previous experience in a customer service or call handling role preferred.
* Ability to remain calm and composed under pressure.
* Strong organisational skills and attention to detail.
* Proficiency in using computer systems and software for data entry and communication.
* Knowledge of property maintenance processes and terminology is advantageous but not essential
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Call Centre Administrator
1 month ago
Plymouth, United Kingdom CV-Library Full timeJob Description Responsibilities: * Answering incoming maintenance calls from tenants and clients promptly and professionally. * Recording detailed information about maintenance requests accurately into our system. * Assessing the urgency of maintenance issues and prioritising accordingly. * Coordinating with maintenance technicians to schedule...
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