Customer Service Advisor

2 weeks ago

Euston, United Kingdom Your World Recruitment Ltd Full time
Healthcare Customer Service Advisor
Purpose of Role
Our private Healthcare client has an exciting opportunity to join our newly formed Activation and Retention Team as a Sales and Retention Executive, located in Central London.
You will be at the forefront of the company's growth and customer satisfaction efforts. Your primary responsibilities will involve contacting and building relationships with prospective customers, understanding their needs, and presenting tailored solutions that highlight the unique benefits of our offerings. You’ll work closely with our new customers to support their onboarding journey and ensure they have an exceptional experience. Additionally, you will work closely with our current customers to understand their evolving needs, address any concerns, and proactively offer solutions to retain them as customers.
Location: Euston
Job Type: Temporary
Duration of booking: Expected to last 3 months with possible extension
Proposed start date: ASAP
Pay Rates: Up to £14.55 per hour Umbrella or £13.15 per hour PAYE inclusive of holiday pay
Hours / Working Days: 40 hours per week / across 5 days between Monday to Sunday
Shifts: 8 hours Shifts between 8am – 8pm
Sector: Healthcare
Based: Office
Key Responsibilities
Sales and Retention
* Identify and pursue new sales opportunities with prospective customers.
* Build and maintain strong, long-lasting relationships with customers.
* Proactively reach out to new and existing customers to support their onboarding journey, as well assess satisfaction and address any concerns.
* Provide ongoing support and education to customers about new and existing products and services.
* Implement strategies to improve customer retention and reduce churn.
* Be the point of contact for customers wishing to cancel or renew their subscriptions and implement strategies to reduce churn.
* Achieve and exceed sales and retention targets.
* Maintain detailed records of customer interactions, sales and retention activities, and outcomes in the CRM system.
Customer Service
* Respond to customer inquiries and provide timely and accurate information.
* Resolve customer issues and complaints with empathy and efficiency.
* Collaborate with internal teams to ensure customer needs are met and exceeded.
Product and Service Development
* Support with market and user research to understand customer needs and trends.
* Provide regular insights on customer feedback and service or systems issues.
* Participate in team meetings and contribute ideas for continuous improvement.
Key Skills required
* Excellent communication, interpersonal and negotiation skills.
* Strong problem-solving abilities and attention to detail.
* Ability to work independently and collaborate as part of a team.
* High level of organisational and time management skills.
* Customer-focused with a commitment to providing exceptional service.
* A positive, can do attitude with the ability to overcome challenges and rejection.
* Flexibility and adaptability to meet changing customer needs and market conditions.
* Ability to identify sales opportunities and pitch effectively.
Qualifications and Experience
Essential:
* 2+ years experience working in customer service, sales, retention or account management, preferably in a healthcare setting.
* Experience working in a contact or sales centre.
* Proven track record of meeting or exceeding sales targets.
* Experience with CRM software, case management and telephony systems.
* Flexibility to work shifts as required.
* GCSE ( or equivalent) A-C in English and maths

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