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Healthcare Sales and Retention Executive

2 months ago

Euston, United Kingdom Your World Recruitment Ltd Full time
About the Role

Your World Recruitment Ltd is seeking a highly skilled and motivated Healthcare Sales and Retention Executive to join our team. As a key member of our Activation and Retention Team, you will be responsible for building and maintaining strong relationships with our customers, identifying new sales opportunities, and providing exceptional customer service.

Key Responsibilities
  • Sales and Retention:
    • Identify and pursue new sales opportunities with prospective customers.
    • Build and maintain strong, long-lasting relationships with customers.
    • Proactively reach out to new and existing customers to support their onboarding journey, assess satisfaction, and address any concerns.
    • Provide ongoing support and education to customers about new and existing products and services.
    • Implement strategies to improve customer retention and reduce churn.
    • Be the point of contact for customers wishing to cancel or renew their subscriptions and implement strategies to reduce churn.
    • Achieve and exceed sales and retention targets.
    • Maintain detailed records of customer interactions, sales, and retention activities, and outcomes in the CRM system.
  • Customer Service:
    • Respond to customer inquiries and provide timely and accurate information.
    • Resolve customer issues and complaints with empathy and efficiency.
    • Collaborate with internal teams to ensure customer needs are met and exceeded.
  • Product and Service Development:
    • Support with market and user research to understand customer needs and trends.
    • Provide regular insights on customer feedback and service or systems issues.
    • Participate in team meetings and contribute ideas for continuous improvement.
Requirements
  • 2+ years of experience working in customer service, sales, retention, or account management, preferably in a healthcare setting.
  • Experience working in a contact or sales centre.
  • Proven track record of meeting or exceeding sales targets.
  • Experience with CRM software, case management, and telephony systems.
  • Flexibility to work shifts as required.
  • GCSE (or equivalent) A-C in English and maths.