Healthcare Customer Service Advisor
3 weeks ago
Healthcare Customer Service Advisor
Purpose of Role
Our private Healthcare client has an exciting opportunity to join our newly formed Activation and Retention Team as a Sales and Retention Executive, located in Central London.
You will be at the forefront of the company's growth and customer satisfaction efforts. Your primary responsibilities will involve contacting and building relationships with prospective customers, understanding their needs, and presenting tailored solutions that highlight the unique benefits of our offerings. You’ll work closely with our new customers to support their onboarding journey and ensure they have an exceptional experience. Additionally, you will work closely with our current customers to understand their evolving needs, address any concerns, and proactively offer solutions to retain them as customers.
Location: Euston
Job Type: Temporary
Duration of booking: Expected to last 3 months with possible extension
Proposed start date: ASAP
Pay Rates: Up to £14.55 per hour Umbrella or £13.15 per hour PAYE inclusive of holiday pay
Hours / Working Days: 40 hours per week / across 5 days between Monday to Sunday
Shifts: 8 hours Shifts between 8am – 8pm
Sector: Healthcare
Based: Office
Key Responsibilities
Sales and Retention
* Identify and pursue new sales opportunities with prospective customers.
* Build and maintain strong, long-lasting relationships with customers.
* Proactively reach out to new and existing customers to support their onboarding journey, as well assess satisfaction and address any concerns.
* Provide ongoing support and education to customers about new and existing products and services.
* Implement strategies to improve customer retention and reduce churn.
* Be the point of contact for customers wishing to cancel or renew their subscriptions and implement strategies to reduce churn.
* Achieve and exceed sales and retention targets.
* Maintain detailed records of customer interactions, sales and retention activities, and outcomes in the CRM system.
Customer Service
* Respond to customer inquiries and provide timely and accurate information.
* Resolve customer issues and complaints with empathy and efficiency.
* Collaborate with internal teams to ensure customer needs are met and exceeded.
Product and Service Development
* Support with market and user research to understand customer needs and trends.
* Provide regular insights on customer feedback and service or systems issues.
* Participate in team meetings and contribute ideas for continuous improvement.
Key Skills required
* Excellent communication, interpersonal and negotiation skills.
* Strong problem-solving abilities and attention to detail.
* Ability to work independently and collaborate as part of a team.
* High level of organisational and time management skills.
* Customer-focused with a commitment to providing exceptional service.
* A positive, can do attitude with the ability to overcome challenges and rejection.
* Flexibility and adaptability to meet changing customer needs and market conditions.
* Ability to identify sales opportunities and pitch effectively.
Qualifications and Experience
Essential:
* 2+ years experience working in customer service, sales, retention or account management, preferably in a healthcare setting.
* Experience working in a contact or sales centre.
* Proven track record of meeting or exceeding sales targets.
* Experience with CRM software, case management and telephony systems.
* Flexibility to work shifts as required.
* GCSE ( or equivalent) A-C in English and maths
-
Customer Service Advisor
2 weeks ago
Euston, United Kingdom Your World Recruitment Ltd Full timeHealthcare Customer Service AdvisorPurpose of RoleOur private Healthcare client has an exciting opportunity to join our newly formed Activation and Retention Team as a Sales and Retention Executive, located in Central London.You will be at the forefront of the company's growth and customer satisfaction efforts. Your primary responsibilities will involve...
-
Healthcare Sales and Retention Executive
4 days ago
Euston, United Kingdom Your World Recruitment Ltd Full timeAbout the RoleYour World Recruitment Ltd is seeking a highly skilled and motivated Healthcare Sales and Retention Executive to join our team. As a key member of our Activation and Retention Team, you will be responsible for building and maintaining strong relationships with our customers, identifying new sales opportunities, and providing exceptional...
-
Senior Employee Relation Advisor
2 months ago
Euston, United Kingdom Your World Recruitment Ltd Full timeSenior Employee Relations Advisor Purpose of Role Our client values are at the core of everything that they do and are the secret to unlocking success. They are building a world-class ER team with a core focus on delighting users with a great customer experience whilst they continue to scale. This role will support the organisation's growth and success...
-
Senior Employee Relations Advisor
2 months ago
Euston, United Kingdom Your World Recruitment Ltd Full timeSenior Employee Relations Advisor Purpose of Role Our values are at the core of everything that we do and are the secret to unlocking success. We are building a world-class ER team with a core focus on delighting our users with a great customer experience whilst we continue to scale. This role will support the organisation's growth and success by...
-
Environmental Sustainability Advisor
2 weeks ago
Euston, United Kingdom Whiteoak Associates Full timeEnvironmental Sustainability AdvisorAbout Whiteoak Associates:A rapidly expanding Engineering Consultancy focused on the decarbonization of the built environment is looking for an Environmental Sustainability Advisor with expertise in IES Virtual Environment. The services offered by the company encompass:Assessment of property assetsPerformance modeling of...
-
Senior Employee Relation Advisor
2 months ago
Euston, United Kingdom Your World Recruitment Ltd Full timeSenior Employee Relations AdvisorPurpose of RoleOur client values are at the core of everything that they do and are the secret to unlocking success. They are building a world-class ER team with a core focus on delighting users with a great customer experience whilst they continue to scale. This role will support the organisation's growth and success by...
-
Innovation Advisor
3 months ago
Euston, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full timeICHP is a partnership organisation (hosted by Chelsea and Westminster NHS Trust) bringing together NHS providers of healthcare services, the NHS North West London Integrated Care Board (ICB) and leading universities across North West London. We have been designated by NHS England as the Academic Health Science Network (AHSN) for North West London, and we...
-
Euston ¿ Onboard Customer Service Assistant ¿
4 months ago
Euston, United Kingdom Avanti West Coast Full timeJob Title: **CSA On Board** Location: **Euston** **_What is the purpose of this job?_** To deliver excellence in customer service and hospitality to our onboard passengers ensuring that they have the very best journey experience with Avanti West Coast. **_What Skills do I need?_** - The ability to provide a consistently high level of performance and...
-
Euston ¿ Onboard Customer Service Assistant ¿
4 months ago
Euston, United Kingdom Avanti West Coast Full timeJob Title: **CSA On Board** Location: **Euston** **_What is the purpose of this job?_** To deliver excellence in customer service and hospitality to our onboard passengers ensuring that they have the very best journey experience with Avanti West Coast. **_What Skills do I need?_** - The ability to provide a consistently high level of performance and...
-
Building Services Director
4 days ago
Euston, United Kingdom O'Neill & Brennan Full timeJob Title: Building Services ManagerJob Summary:O'Neill & Brennan is seeking a highly skilled Building Services Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the Mechanical and Electrical (M&E) package on various projects across the residential, commercial, education, and healthcare sectors.Key...
-
Building Services Director
2 days ago
Euston, United Kingdom O'Neill & Brennan Full timeJob Title: Building Services ManagerJob Summary:O'Neill & Brennan is seeking a highly skilled Building Services Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the Mechanical and Electrical (M&E) package on various projects across the residential, commercial, education, and healthcare sectors.Key...
-
Service Desk- Customer Service/it Support
3 months ago
Euston, Suffolk, United Kingdom Meganexus Full timeMeganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts. Our platform enables supporting staff on the front...
-
IT Service Desk Support
3 months ago
Euston, United Kingdom Meganexus Full timeThe opportunity:Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts. Our platform enables supporting staff on...
-
IT Service Desk Support
3 months ago
Euston, United Kingdom Meganexus Full timeThe opportunity:Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts. Our platform enables supporting staff on...
-
IT Service Desk Support
3 months ago
Euston, United Kingdom Meganexus Full timeThe opportunity:Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts. Our platform enables supporting staff on...
-
IT Service Desk Support
3 months ago
Euston, United Kingdom Meganexus Full timeThe opportunity:Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts. Our platform enables supporting staff on...
-
Design Manager
3 months ago
Euston, United Kingdom A.D.S Construction Personnel Ltd Full timeDesign Manager London Euston * £65-75,000 + package * Car or allowance * Pension * Healthcare * 25 days holiday Due to growth, we are partnering with a Tier 1 contractor in there search for a Design Manager to manage the design aspects of tenders and projects in progress within the London Business. This position is project & office based,...
-
Business Development Manager
4 weeks ago
Euston, United Kingdom Stroud Resourcing Full timeAre you an experienced Business Development Manager working within Healthcare, and are you looking for an exciting new opportunity in London? If so, we want to hear from you! Stroud Resourcing is seeking an ambitious and driven Head of Business Development to join our client's dedicated and passionate team. This role offers an excellent salary of up to...
-
Design Manager
3 months ago
Euston, United Kingdom A.D.S Construction Personnel Ltd Full timeDesign ManagerLondon Euston * £65-75,000 + package * Car or allowance * Pension * Healthcare * 25 days holidayDue to growth, we are partnering with a Tier 1 contractor in there search for a Design Manager to manage the design aspects of tenders and projects in progress within the London Business.This position is project & office based, with flexibility for...
-
Senior Design Manager
3 months ago
Euston, United Kingdom A.D.S Construction Personnel Ltd Full timeSenior Design Manager London Euston * £85-95,000 + package * Car or allowance * Pension * Healthcare * 25 days holiday Due to growth, we are partnering with a Tier 1 contractor in there search for a Senior Design Manager to manage the design aspects of tenders and projects in progress within the London Business. This position is project &...