Collections Manager

4 weeks ago


Basingstoke, United Kingdom Tulip Recruitment Full time
Our client is offering a fantastic opportunity for an experienced Collections Manager to join their Capital Retail Finance business. The organisation partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases.
The successful candidate will be responsible for managing the end to end collections process. The Collections Manager would be working closely with the Head of Customer Service ensuring that the company delivers the best service to their customers. The role will include managing external debt collection agency and debt sale partners and building strong business relationships. The successful post holder will also be leading a team of collections agents, to ensure strong recoveries metrics are achieved. This role requires someone passionate about collections management.
This is a full time office based role.
Key Responsibilities:
* Management & oversight of Collections Strategies (letters/SMS/email/phone/live chat), External Debt Collection Agencies (DCA) and Debt Sale partners
* Resource & capacity management to ensure collections SLAs are achieved
* Dialler management, adapting to inbound/outbound contact rates
* Oversight of collections KPI’s and dashboards, ensuring performance is within appetite
* Drive new initiatives to improve arrears management processes including customer vulnerability and forbearance.
* Managing a team to deliver good outcomes for customers in financial difficulty
* QA and call monitoring of team
* Management & oversight of External Debt Collection Agencies (DCA) and Debt Sale partners
* Preparing performance packs and updating senior stakeholders within the business
* Debt sale contract management
Skills and Experience
* Experience of managing collections team in contact centre environment within Financial Services industry preferred
* Experience of managing multiple DCA and debt purchaser relationships
* Strong knowledge of collections and arrears recoveries processes in relation to consumer credit
* Experience of managing customers in financial difficulty, including vulnerability and forbearance management
* Excellent leadership skills, working with multiple business stakeholders, influencing decisions, and driving projects forward
* Experience of presenting performance updates and strategies to the Senior Leadership team
* Understanding of complaints management, as well as the Financial Ombudsman Service (FOS)
* Contract and debt sale tender process management
* Managing multiple customers touchpoints (e.g. letter, email, live chat)
* External Client Relationship Management
* Experience in incident management, and forming customer re-mediation strategies (where applicable)
* Strong communication skills with track record of motivating teams and driving increased productivity
* Planning and prioritisation, working to strict deadlines but being fluid to changing environment
If you do not hear from a consultant within 2 week of your application, then unfortunately on this occasion you have not been successful
  • Collections Manager

    1 month ago


    Basingstoke, United Kingdom CV-Library Full time

    Our client is offering a fantastic opportunity for an experienced Collections Manager to join their Capital Retail Finance business. The organisation partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases. The successful candidate...

  • Collections Manager

    2 weeks ago


    Basingstoke, United Kingdom CV-Library Full time

    The Collections Manager will lead and manage a team within the Finance department, ensuring efficient operations in the collection of outstanding company debt. This position requires a strong understanding of financial services and an ability to work well within a fast-paced environment. Client Details Our client is a well-established entity within the...

  • Collections Manager

    4 weeks ago


    Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    About the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The successful candidate will have...


  • Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full time

    Our client in the Capital Retail Finance business is seeking an experienced Collections Manager to lead their team and deliver exceptional results. The role involves managing the end-to-end collections process, collaborating with the Head of Customer Service to ensure top-notch customer service, and building strong relationships with external debt collection...


  • Basingstoke, Hampshire, United Kingdom Page Personnel Sales Full time

    About Our ClientWe are a leading financial services entity with a strong presence across multiple locations.Our commitment to delivering top-tier financial solutions has earned us a reputation as an industry leader.Job OverviewThis is an exciting opportunity to join our Collections department as a Collection and Asset Manager.Oversee the daily operations of...


  • Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    We are seeking an experienced Collections Management Professional to join our Omni Capital Retail Finance business. Located in the UK, this role will be based in Basingstoke and require 5 days a week attendance at our office. With some flexibility for homeworking on an ad-hoc agreement, this is an excellent opportunity for someone passionate about...


  • Basingstoke, Hampshire, United Kingdom Castle Trust Group Full time

    We are seeking a skilled Collections Specialist to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The ideal candidate will have proven experience...


  • Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    We are seeking a skilled Collections Specialist to manage our end-to-end collections process, working closely with the Head of Customer Service to ensure best-in-class service to our customers, driving the right customer outcomes and business needs.The ideal candidate will have proven experience managing a collections team in a regulated contact centre...


  • Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full time

    Key Responsibilities:• Management & oversight of Collections Strategies (letters/SMS/email/phone/live chat), External Debt Collection Agencies (DCA) and Debt Sale partners• Resource & capacity management to ensure collections SLAs are achieved• Dialler management, adapting to inbound/outbound contact rates• Oversight of collections KPI's and...


  • Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time

    About the Opportunity:Vero HR Ltd is seeking a highly organised and meticulous Collections Officer to join their team in Basingstoke.As a Collections Officer, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage positively with customers, facilitate payment...


  • Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    Collections Manager OpportunityWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business.The successful candidate will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure best-in-class service to our customers.This role includes managing external...


  • Basingstoke, Hampshire, United Kingdom ITSS Recruitment Ltd Full time £25,000 - £27,000

    Job DescriptionRole: Credit ControllerWe are seeking an experienced Credit Controller to join our successful team at ITSS Recruitment Ltd. As a Credit Controller, you will play a crucial role in managing and collecting outstanding customer debts, ensuring high customer satisfaction and adherence to our policies and procedures.Key Responsibilities:Evaluate...


  • Basingstoke, Hampshire, United Kingdom SCG Full time

    Job Summary:We are seeking a highly skilled Collection and Management Specialist to join our team at SCG. This role is responsible for ensuring accurate and timely billing of our customers.About the Role:This position will assist in populating and amending customer invoice charges, maintaining up-to-date information, and handling incoming customer queries...


  • Basingstoke, United Kingdom Carbon60 Global Full time

    We are currently recruiting for a Collection and Delivery RCV Driver to join our Basingstoke team. You would join a well-known established company who specialise in providing solutions for Ecological Transformation. The company has one of the largest fleets in the UK, which continues to grow. Our drivers work as part of a small team, serving local...


  • Basingstoke, Hampshire, United Kingdom ITSS Recruitment Full time

    About Us\ITSS Recruitment is a reputable agency with a strong presence in the industry. We pride ourselves on our ability to find the perfect match for our clients' job openings.\\Job Role\This position involves managing debtor accounts, processing credit applications, and communicating with customers. The ideal candidate will have experience in credit...


  • Basingstoke, United Kingdom Royal Mail Group Full time

    **Collection and Network Driver** **Job Reference: 312640** **Location: Basingstoke Delivery Office, RG24 9AA** **Job type: Permanent contract** **Hours: 20:00 hours per week, working 5 days across Monday - Saturday, working between 14:15 and 18:15** There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now...


  • Basingstoke, United Kingdom CV-Library Full time

    Role: Collections Advisor- 12 month contract Industry: Financial Services Location: Basingstoke, Hampshire Salary: £27,000 Office Angels have teamed up with a forward thinking, dynamic client who are in the financial services industry, are looking to recruit a Collections Advisor. This role is a busy role with a hybrid working pattern. You will...


  • Basingstoke, United Kingdom Aligra Full time

    **Our client who are a leading courier and delivery service is recruiting for multiple 3.5 Tonne Collections and Delivery Drivers to join their team in Basingstoke!** **Shift**: - Monday to Friday - 08:30am - 17:30pm or 10:00am - 18:00pm - 40 hours per week **Pay Rate**: - £11.33 per hour **Responsibilities**: - Collections and Deliveries - Loading...


  • Basingstoke, United Kingdom Aligra Full time

    **Our client who are a leading courier and delivery service is recruiting for multiple 3.5 Tonne Collections and Delivery Drivers to join their team in Basingstoke!** **Shift**: - Monday to Friday - 08:30am - 17:30pm or 10:00am - 18:00pm - 40 hours per week **Pay Rate**: - £10.59 per hour **Responsibilities**: - Collections and Deliveries - Loading...


  • Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    Job DescriptionThe Collections Manager will be responsible for managing Omni's end-to-end collections process, working closely with the Head of Customer Service to ensure Omni are delivering best-in-class service to our customers which drives the right customer outcomes and business needs.This role will involve managing Omni's external debt collection agency...