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Supplier Relationship Executive

3 months ago

Brighton, United Kingdom HolidayTaxis Group Full time

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:


As a Supplier Relationship Executive, you will be supporting all aspects of booking query management within Transfers.


Role Responsibilities:

  • Mitigating any challenges by considering workarounds and working with other teams to ensure suppliers have the support they need.
  • Frequent review of your allocated partners performance against their Service Level Agreements.
  • Regular meetings with key business stakeholders to enhance the support we provide to our partners.
  • Translating partner feedback into user cases to share with our technical teams to ensure we have the right tools in place to support delivery.
  • To ensure any supplier allocated to you perform within their contracted Service Level Agreements
  • To capture feedback and liaise with other teams within the business, to use that feedback to improve our operational performance
  • Actively listening to feedback about us and working with colleagues to contiune learning and developing our processes and best practice ways of working together.
  • Onboarding -Responsible for the end to end Onboarding process, which includes but is not limited to:
  • Update all required Supplier contact list with new Suppliers
  • Keep the tracking documents up-to-date and identify process improvements to continually drive efficiencies
  • Health and Safety Audit (H&S) - Responsible for management the end to end Health and Safety Audit process.


Skills and Experience:

  • Ability to identify opportunities for further process improvements
  • Attention to detail is a must
  • Good knowledge of Excel and analytical skills
  • Experience in managing key stakeholders internally and externally
  • Good communicator verbal and written


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work:

  • Within an innovative, engaging and multicultural environment.
  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.
  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.