Housing Officer/Tenancy Officer- Council

3 weeks ago


South Croydon, United Kingdom Prentis Solutions Limited Full time
To have personal commitment and responsibility for providing a highly customer-focused and high quality estate management service to a designated "patch" of Council tenants and leaseholders.
Recommending actions to resolve complex tenancy matters in areas of succession, assignment, management transfers, and discretionary re-housing; recommending enforcement or possession action in cases of ASB, illegal occupation or abandonment; recommending estate improvements.
This will involve:
* Visiting all new tenants in their homes to explain the conditions of tenancy and to identify any vulnerability or other need
* Log all visits on OHMS process management database following each visit
* Carryout occupancy checks on 33% annually of all properties in patch and update OHMS process management
* Organising and undertaking 4 monthly estate inspections, notifying other officers, residents and councillors and ensuring actions arising from the inspections are followed up including organising and attending an 8 week review and distributing action plans
* Being accountable as “patch manager” for resolving issues affecting residents as soon as possible, liaising with other teams, the wider Council and partners.
* Organise and attend customer surgeries where required
* Ensuring principles of diversity equal opportunity are applied to all aspects of service delivery
* Make regular visits to vulnerable tenants to ensure their needs are being met and any problems they are facing are addressed. Make referrals to Tenancy Support Officer and work jointly to meet customer needs
* Assessing claims for succession, assignment of tenancy, discretionary re-housing and management transfers, including drafting reports for approval by tenancy manager.
* Working with the Resident Involvement team to improve and enhance resident participation. Encouraging residents to participate in the management of their homes and estates and advise on the range of options available to them.
* Identifying significant breaches of tenancy conditions such as ASB and sub-letting and taking the appropriate steps to remedy the situation.
* Prepare and serve Notices Seeking Possession and Notices to Quit
* Evicting tenants if appropriate
* Deal with unauthorised occupation
* Prepare all necessary paperwork, including drafting witness statements and attend Court to give evidence
* Conduct investigations and compile detailed reports for corporate fraud, housing standards and tenancy managers
* Maintaining up-to-date knowledge of legislation and Government initiatives and good practice around estate management and ensuring these are implemented promptly and effectively within the team.
* Liaising with the Neighbourhood Services team to ensure that the appearance of estates is of a good standard and to identify and remedy any under-performance by the Street Scene contractors.
* Caseworks including logging all cases and record all communication on the database. Making decisions for mediation referrals, involvement by outside agencies, legal action and referral to ASB team. Take responsibility for managing the case effectively and aim to resolve issues.
* Upload and manage all correspondence on SharePoint tenancy files and other shared electronic filing systems
* Record all action on OHMS and CRM
* Participate in Duty rota as per schedule
  • Tenancy Officer

    4 weeks ago


    South Croydon, United Kingdom Adecco UK Full time

    **Tenancy Officer**: - ** Public Sector - Local Authority**: - ** Full Time - Monday to Friday, 36 hours per week**: - ** Temporary Role - 3 months with possible extension**: - **£19.73 per hour PAYE / £25.27 per hour Umbrella**: - ** IT Equipment Provided** **This role is hybrid, with the need to be in office / on site in Croydon 3 days per week....


  • South West, United Kingdom G2 recruitment Full time

    **Location**: - Region: South West- Country: United Kingdom**Role**: - Industry: Local Authority - Job Type: Contract / Freelance - Working Arrangement: Hybrid**Salary**: - Salary: £18 - £23 per hour + Negotiable DOE- Benefits: Negotiable DOE**Application Details**: - Date Posted: 13/06/2023 - Start Date: ASAP- Expiry Date: 11/07/2023- Job Reference:...


  • Doncaster, South Yorkshire, United Kingdom Salvation Army Housing Association Full time

    About The Role We have an exciting opportunity for a Tenancy Sustainment Officer to join our team in Doncaster. This is a key post contributing to the delivery of Sahas housing services to its residents. Working within our corporate aims and objectives you will deliver a resident focused service. You will co-ordinate tenancy management and rent...

  • Tenancy Officer

    6 days ago


    Croydon, Cambridgeshire, United Kingdom Essential Employment Full time

    Tenancy Officer needed in Croydon Paying £20.92 per hr ref 7948 Full time hours on a temporary basis Visiting all new tenants in their homes to explain the conditions of tenancy and to identify any vulnerability or other need Log all visits on process management database following each visit Organising and undertaking 4 monthly estate inspections,...

  • Housing Officer

    3 weeks ago


    Croydon, United Kingdom Amida Recruitment Limited Full time

    A fantastic opportunity has arisen for a interim Housing Officer who is seeking new contract working for a leading Housing Association in South London.As a Housing Officer your role will focus on providing a comprehensive housing management service, withindefined policies and procedures and in accordance with agreed performance standards, ensuring a...


  • North London, South East, United Kingdom ISLINGTON & SHOREDITCH HOUSING ASSOCIATION Full time

    Job Title: Senior Tenancy OfficerAll potential candidates should read through the following details of this job with care before making an application.Hours:35 hours (full time)Location:ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR - This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.Salary:£41,757.45...

  • Executive Officer

    4 weeks ago


    Croydon, United Kingdom Croydon Council Full time

    **Executive Officer - Housing** Looking for a new challenge? We are looking for an Executive Officer to provide Executive Assistant support to the Corporate Director for Housing. You will need to be able to demonstrate a high level of written and verbal communication skills, due to the nature of the roles you will be dealing with external stakeholders and...

  • Tenancy Officer

    4 weeks ago


    Croydon, Cambridgeshire, United Kingdom Essential Employment Full time

    Tenancy Officer (Hybrid) needed in Croydon £20.92ph PAYE – 7948• Neighbourhood Management – Dealing with ASB • Occupancy checks, • New tenant visits • Estate Inspections • Neighbour disputes • Successions / Tenancy Amendments This will involve: • Visiting all new tenants in their homes to explain the conditions of tenancy and to...


  • South Croydon, United Kingdom Adecco UK Full time

    Adecco are recruiting for an experienced Housing Reviews Officer for a South-London local authority. - **Housing Reviews Officer**: - ** Public Sector - Local Authority - Housing Needs Division**: - **Temporary Contract - 6 months with possible extension**: - **£19.73 per hour PAYE / £25.27 per hour Umbrella**: - ** Full Time - Monday to Friday, 9am to...


  • South Croydon, United Kingdom Adecco Full time

    Housing Reviews Officer - Public Sector - Local Authority - Full Time - Monday to Friday, 36 hours per week - Temporary Role - 4 months with possible extension - £28 per hour Umbrella maximum - Remote working however must go to offices in Croydon on first day for induction and IT collection (non-negotiable) - Is an experienced Housing Reviews Officer - Has...

  • Housing Officer

    6 days ago


    Croydon, United Kingdom Southern Housing Full time

    **The role** We currently have an exciting opportunity for a Visiting Housing Officer to join us in our Croydon team. You’ll join the Neighbourhoods Team which consists of dynamic and diverse people. You’ll have the opportunity to provide a comprehensive housing management service, within defined policies and procedures and in accordance with agreed...


  • South Croydon, United Kingdom Southern Housing Full time

    The roleSouthern Housing are seeking a talented candidate to join us as a Customer Accounts Officer in our Customer Transactions department.This is an exciting opportunity for someone with an interest in revenue maximisation and collection through a prompt and consistent arrears management and debt recovery. Our ideal candidate will be a good communicator, a...


  • South West London, United Kingdom Public Sector Recruitment Full time

    We are looking for Neighbourhood Housing Officers for a temp to perm position in North and South West London, to start in immediately.Hours: 36 hours per weekRate: £20.58-£20.96/hContract: Hybrid role- working in the office and site visits (working outside contracted hours may be required)Successful candidate will be working closely with residents on...

  • Croydon Council

    7 days ago


    South Croydon, United Kingdom Remedy Recruitment Group Ltd TA Remedy Medical Solutions Full time

    Croydon Council in the summer 2023 moved from OHMS housing management system to an upgraded system NEC Housing. The Council is looking for an implementation consultant to help the 400+ users in using this new system.The modules that went live in the summer include, but are not limited to:Rents and Arrears, Repairs, Voids, Housing Advice, Placements,...

  • Croydon Council

    2 weeks ago


    South Croydon, United Kingdom Remedy Recruitment Group Ltd TA Remedy Medical Solutions Full time

    Croydon Council in the summer 2023 moved from OHMS housing management system to an upgraded system NEC Housing. The Council is looking for an implementation consultant to help the 400+ users in using this new system.The modules that went live in the summer include, but are not limited to:Rents and Arrears, Repairs, Voids, Housing Advice, Placements,...


  • Croydon, United Kingdom Croydon Council Full time

    We are looking to recruit an experienced Project Delivery Officer to co-ordinate and support the delivery of the outcomes of the Supplemental Substance Misuse Treatment & Recovery Housing Support Grant. This Grant is for the purpose of supporting individuals to remain in drug and alcohol treatment but have housing support needs. Working with the Project...


  • East Ham South, United Kingdom G2 Recruitment Solutions Limited Full time

    Tenancy Management Officer Contract Length: 6 Months Working Pattern: Hybrid - 3 days on patch, 2 days remote Rate: DOE My Client is currently recruiting for 3 Tenancy Management Officers to join their team initially until the end of December. Duties: Responsible for the tenancies and voids management in an assigned patch of properties. Manage a...


  • Croydon, United Kingdom Croydon Council Full time

    We're looking for an enthusiastic comms professional, with a passion for working with communities, to support us as we improve housing services across the board. Croydon is making huge changes in housing. From major regeneration programmes to raising standards in repairs, we are determined to provide homes people are proud to live in. Residents have been at...


  • South Croydon, United Kingdom Adecco UK Full time

    Adecco are currently recruiting for a Communications Officer (Housing) for a South-London Local Authority. - Communications Officer (Housing) - Public Sector - Local Authority - Full Time - Monday to Friday, 36 hours per week - Hybrid working - 2 days in office, 3 days at home however must be flexible to do more days in office if needed - £23.87 per hour...


  • Croydon, United Kingdom Adecco Full time

    Housing Reviews OfficerPublic Sector - Local Authority Full Time - Monday to Friday, 36 hours per weekTemporary Role - 6 months£31 per hour UmbrellaMostly remote working with the need to be in office in Croydon once every 2 to 4 weeks The ideal candidate:Is an experienced Housing Reviews Officer Has recent experience in undertaking s202 homelessness reviews...