Tenancy Officer

2 weeks ago


South Croydon, United Kingdom Adecco UK Full time

**Tenancy Officer**:

- ** Public Sector - Local Authority**:

- ** Full Time - Monday to Friday, 36 hours per week**:

- ** Temporary Role - 3 months with possible extension**:

- **£19.73 per hour PAYE / £25.27 per hour Umbrella**:

- ** IT Equipment Provided**

**This role is hybrid, with the need to be in office / on site in Croydon 3 days per week. The remaining 2 days will be home based. Please note there must be flexibility on this depending on service need.**

The main duties of this role include:

- Managing a patch of 1000 properties
- Conducting New Tenant Visits
- Carrying out Occupancy Checks
- Carrying out Estate Inspections

Other duties include:

- Visiting all new tenants in their homes to explain the conditions of tenancy and to identify any vulnerability or other need
- Log all visits on OHMS process management database following each visit
- Carryout occupancy checks on 33% annually of all properties in patch and update OHMS process management
- Organising and undertaking 4 monthly estate inspections, notifying other officers, residents and councillors and ensuring actions arising from the inspections are followed up including organising and attending an 8 week review and distributing action plans
- Being accountable as "patch manager" for resolving issues affecting residents as soon as possible, liaising with other teams, the wider Council and partners.
- Organise and attend customer surgeries where required
- Ensuring principles of diversity equal opportunity are applied to all aspects of service delivery
- Make regular visits to vulnerable tenants to ensure their needs are being met and any problems they are facing are addressed. Make referrals to Tenancy Support Officer and work jointly to meet customer needs
- Assessing claims for succession, assignment of tenancy, discretionary re-housing and management transfers, including drafting reports for approval by tenancy manager.
- Working with the Resident Involvement team to improve and enhance resident participation. Encouraging residents to participate in the management of their homes and estates and advise on the range of options available to them
- Identifying significant breaches of tenancy conditions such as ASB and sub-letting and taking the appropriate steps to remedy the situation.
- Prepare and serve Notices Seeking Possession and Notices to Quit
- Evicting tenants if appropriate
- Deal with unauthorised occupation
- Prepare all necessary paperwork, including drafting witness statements and attend Court to give evidence
- Conduct investigations and compile detailed reports for corporate fraud, housing standards and tenancy managers
- Maintaining up-to-date knowledge of legislation and Government initiatives and good practice around estate management and ensuring these are implemented promptly and effectively within the team.
- Liaising with the Neighbourhood Services team to ensure that the appearance of estates is of a good standard and to identify and remedy any under-performance by the Street Scene contractors.
- Caseworks including logging all cases and record all communication on the database. Making decisions for mediation referrals, involvement by outside agencies, legal action and referral to ASB team. Take responsibility for managing the case effectively and aim to resolve issues.
- Upload and manage all correspondence on SharePoint tenancy files and other shared electronic filing systems
- Record all action on OHMS and CRM
- Participate in Duty rota as per schedule

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sadie Nunn


  • Tenancy Officer

    Found in: beBee jobs GB - 3 weeks ago


    Croydon, Greater London, United Kingdom Essential Employment Full time

    Tenancy Officer (Hybrid) needed in Croydon £20.92phPAYE – 7948• Neighbourhood Management – Dealing with ASB• Occupancy checks,• New tenant visits• Estate Inspections• Neighbour disputes• Successions / Tenancy AmendmentsThis will involve:• Visiting all new tenants in their homes to explain the conditions of tenancy and to identify any...

  • Housing Officer/Tenancy Officer- Council

    Found in: Whatjobs ES C2 - 7 days ago


    South Croydon, United Kingdom Prentis Solutions Limited Full time

    To have personal commitment and responsibility for providing a highly customer-focused and high quality estate management service to a designated "patch" of Council tenants and leaseholders.Recommending actions to resolve complex tenancy matters in areas of succession, assignment, management transfers, and discretionary re-housing; recommending enforcement...

  • Tenancy Officer

    3 weeks ago


    Croydon, Cambridgeshire, United Kingdom Essential Employment Full time

    Tenancy Officer (Hybrid) needed in Croydon £20.92ph PAYE – 7948• Neighbourhood Management – Dealing with ASB • Occupancy checks, • New tenant visits • Estate Inspections • Neighbour disputes • Successions / Tenancy Amendments This will involve: • Visiting all new tenants in their homes to explain the conditions of tenancy and to...


  • South West London, United Kingdom Dove & Hawk Full time

    **Tenancy Progressor - Wandsworth - £30,000 to £35,000 per annum** My client, a well-known agency based in Wandsworth are looking for a friendly and strong team player to join their vibrant office. You will be responsible for supporting in the smooth running of the lettings department by progressing tenancies from point of offer to move...

  • Housing Officer

    1 week ago


    Croydon, United Kingdom MMP Consultancy Limited Full time

    MMP Consultancy are looking to recruit a Housing Officer to join a large housing association in South London. The Housing Officer role will focus on providing a comprehensive housing management service, within defined policies and procedures and in accordance with agreed performance standards, ensuring a high-quality customer service is always...

  • Partnership Officer

    3 days ago


    Croydon, United Kingdom Optivo Full time

    **The role** We have an exciting opportunity that has arisen for a **Partnership Officer **to join our dedicated Housing Partnerships Team, providing an effective housing management service for customers with identified support needs, working with support providers, commissioners and other partners within the relevant legislation, regulation and Service...


  • Croydon, United Kingdom Hamilton Woods Full time

    **Housing Support Officer Permanent £22,683 + £3167 London Weighting Croydon** Hamilton Woods Associates are currently recruiting for a Housing Support Officer to join an organisation on a permanent basis to promote clients to live independently. **Duties & Responsibilities of the Housing Support Officer**: - Work with vulnerable clients with mental...

  • Legal Officer

    3 weeks ago


    Croydon, Cambridgeshire, United Kingdom Essential Employment Full time

    Tenancy Officer (Hybrid) needed in Croydon £20.92ph PAYE – 7948 • Neighbourhood Management – Dealing with ASB • Estate Inspections • Visiting all new tenants in their homes to explain the conditions of tenancy and to identify any vulnerability or other need • Log all visits on OHMS process management database following each visit •...

  • Income Officer

    3 days ago


    Croydon, United Kingdom Croydon Council Full time

    **INCOME OFFICER** ***Salary** - £33,909 - £38,364 per annum, including London Weighting Allowance **Job Term**: Full Time **No. of Hours**: 36 per week **Appointment Type**: Permanent Croydon Council has 2 full time Income Officer with the Income & Lettings Service. Your main responsibility will be the recovery of rent arrears from current tenants,...


  • South Shields, United Kingdom Seven Resourcing Full time

    Seven Resourcing are looking for a number of Neighbourhood Officers to work in South Shields. These positions are initially for a period of 3 months and are paying £13.92 - £16.35 (PAYE and umbrella payment options are available). **The role**: To work with elected members, communities, colleagues and partners to deliver outstanding, proactive and...


  • South West London, United Kingdom Dove & Hawk Full time

    **Residential Office Coordinator - Chelsea - £25,000 to £27,500 Dependant on Experience** My client, a global leader in luxury residential real estate, are currently seeking a number of experienced Residential Office Coordinator to join their office in Chelsea. Headquartered in Central London with additional offices branching across Dubai and Singapore,...

  • Customer Accounts Officer

    Found in: Whatjobs ES C2 - 4 days ago


    South Croydon, United Kingdom Southern Housing Full time

    The roleSouthern Housing are seeking a talented candidate to join us as a Customer Accounts Officer in our Customer Transactions department.This is an exciting opportunity for someone with an interest in revenue maximisation and collection through a prompt and consistent arrears management and debt recovery. Our ideal candidate will be a good communicator, a...


  • Croydon, United Kingdom Berry Recruitment Full time

    Housing Administrator Required You will be providing assistance to the area housing team delivering services to the tenants in the south London region. To support all operational activities Liaise with support staff to ensure relevant information for the tenancy and any benefit claims is obtained and updated. Inputting and updating data on housing...

  • Property Manager

    7 days ago


    South Croydon, United Kingdom Copperfield Recruitment Ltd Full time

    Property Manager £23-30,000 **Duties**: - Manage the property portfolio in order to maximize office income including the retention of properties and clients. - Manage all property maintenance issues. - Liaise with Landlords and negotiate with contractors for works to be carried out on properties. - Arrange inventories, gas safety certificates, EPC’s and...

  • Neighbourhood Officer

    2 hours ago


    South Shields, United Kingdom All Temps Recruitment Ltd Full time

    **THE ROLE** - Assist with the development and delivery of action plans for the communities you serve, ensuring resident satisfaction and improved outcomes. - Co-ordinate and contribute to multi-discipline, multi-agency groups to resolve local issues proactively and reactively. - Proactively deal with all aspects of tenancy from sign up, support during...

  • Neighbourhood Officer

    Found in: Whatjobs ES C2 - 1 day ago


    South West, United Kingdom Tristone Nash Full time

    TristoneNash are supporting one of our social housing clients who are looking to recruit a interim Neighbourhood Officer for a 3 months ongoing contract to provide housing services to their tenants across the region.Working on a hybrid basis with the requirement to attend the office a couple of time a week, you will manage your own diary providing a...


  • Croydon, United Kingdom Adecco Full time

    **JOB TITLE: Triage & Duty Officer** **LOCATION: Croydon (Flexible working)** **PAY RATE: £15.17 PAYE hourly** **START DATE: ASAP** **DURATION/Hours: 6-month initial contract/ 36 hours a week** **Role Purpose**: The triage officer plays a vital role in ensuring that customers are seen by the correct service within the Gateway and Enablement Housing...

  • Disrepair Surveyor

    3 days ago


    South Croydon, United Kingdom Adecco Full time

    **Disrepair Surveyor**: - ** Public Sector - Local Authority**: - ** Full Time - Monday to Friday, 36 hours per week (flexible)**: - ** Temporary Role - 6 months minimum with likely extension and possibility of permanent role**: - ** £330 to £350 per day Umbrella**: - ** Hybrid working - site based 4 days per week** **Full UK Drivers Licence...


  • South London, United Kingdom Buckingham Futures Full time

    **Date Posted**: March 7, 2023 **Expiration Date**: April 21, 2023 **Location**: South London, UK Our client in South London is looking for a Housing Options Officer on an interim basis. **Duties** - To act as a caseworker for housing applicants providing advice guidance and assistance on the range of options available to resolve their housing problems....


  • South West London, United Kingdom Public Sector Recruitment Full time

    We are looking for Neighbourhood Housing Officers for a temp to perm position in North and South West London, to start in immediately. Hours: 36 hours per week Rate: £20.58-£20.96/h Contract: Hybrid role- working in the office and site visits (working outside contracted hours may be required) Successful candidate will be working closely with residents...