Housing Officer

3 weeks ago


Croydon, United Kingdom MMP Consultancy Limited Full time

MMP Consultancy are looking to recruit a Housing Officer to join a large housing association in South London.
The Housing Officer role will focus on providing a comprehensive housing management service, within defined policies and procedures and in accordance with agreed performance standards, ensuring a high-quality customer service is always provided.

**Responsibilities**:
Provide an effective generic housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks
Sign up and visit residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard
Complete welfare checks and making safeguarding referrals, monitoring, and updating cases, working in partnership with multi agency partners
Carry out pre-void inspections and ensure the turnaround of vacant properties are within agreed key performance indicators
Attend court and prepare any papers as required where there are tenancy breaches that warrant it
Investigate and respond promptly to allegations of anti-social behaviour (ASB) and tenancy fraud and the ongoing monitoring of cases, ensuring agreed targets are met
Attend court and preparing any papers as required where there are tenancy breaches that warrant it
Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education, and training
Maintain accurate and timely records using office systems and databases such as CRM, ReAct etc
Prepare contracts, notices and legal papers as required. Schedule appointments, proactive campaigns, and neighbourhood inspections as needed
Assist the income management team in ensuring rental and service charge income is maximised and recovered
Develop/maintain key relationships with: ASB, Lettings, Customer Service, Property Service and Contact Centre Teams.
Skills & Abilities:
Experience with viewings, welfare visits, mutual exchanges, successions and ASB
Some understanding of issues around housing law, rights of tenants and landlords and laws relating to repairs
Some understanding of common building defects and the solutions
Full Driving License and access to your own vehicle
Able to develop and review Policy and Procedure regarding arears and income management.


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