Neighbourhood Housing Officer
3 weeks ago
Hours: 36 hours per week
Rate: £20.58-£20.96/h
Contract: Hybrid role- working in the office and site visits (working outside contracted hours may be required)
Successful candidate will be working closely with residents on various council estates.
The main purpose of the role:
* To deliver an integrated generic housing support to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.
* To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders.
* To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
* To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer.
* To work proactively with neighbourhoods to get a good understanding of residents and properties as well as working closely with other agencies.
* To attend external meetings, sometimes after working hours
Experience / Requirements:
* Ability to communicate with residents in professional manner, understand their demands and needs
* Ability to have a flexible approach to each of the residents and encourage them to find their own solution
* Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example:
* Money, Debt and budgeting;
* Resolving disputes;
* Tenancy law;
* Housing Options.
* Employment and skills;
* Health and support;
The closing date for this position is 26/01/2024, with the expectation of a candidate starting immediately.
If you are interested and would like to apply for the role, please send your CV and contact details to Magdalena Uzarowska in response to this ad. CV’s will be shortlisted as received with successful candidate’s being contacted.
Disclaimer: By submitting your CV and details to this ad, you are agreeing for One World Alliance Recruitment Group Ltd (Public Sector Recruitment) to contact you and forward your details onto the end client (via a neutral vendor) to determine your appropriateness for the position. By applying for the position, you agree to be represented by One World Alliance Recruitment Group Ltd if successful
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