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Customer Service Advisor

2 months ago

North West, United Kingdom Search Full time
Role: Customer Service Representative
Salary: £27,500 per annum
Hours: Monday - Friday, 8am - 5pm (30-minute lunch break)
Location: Near the Etihad Stadium, Manchester (Onsite parking available)
Are you passionate about delivering outstanding customer experiences? Search Manchester are working with a growing company who are looking for somebody to join their team as a Customer Service Representative
You'll play a vital role in enhancing customer satisfaction across all touch points, both online and over the telephone.
Key Responsibilities:
Engage with customers via email, telephone, and live chat, guiding them to the right products or services.
Own and resolve customer issues promptly and efficiently.
Maintain and improve service processes, policies, and standards.
Foster strong relationships with internal teams and external partners.
What We're Looking For:
Excellent communication and interpersonal skills.
Strong verbal and written skills
Excellent problem-solving abilities and a calm manner under pressure.
Conscientious with strong organisational skills.
Proficiency in Microsoft Office and CRM tools.
Previous experience in a customer service role.If you're driven by a passion for exceptional service, Search Manchester would love to hear from you
Apply today and become part of a company where your contributions truly matter.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age