Customer Service Officer

3 weeks ago


Camden Area, United Kingdom Kane Recruitment Full time
JOB PURPOSE
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
MAIN DUTIES AND RESPONSIBILITIES
* Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
* As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
* To work seamlessly across a number of customer service access channels - telephone, face-to- face, processing, correspondence and internet.
* Streamline enquiries, referrals and overall service delivery by interpreting the needs of the customer and applying the most efficient resolution by integrating service access options where possible and achieving set access targets.
* To make high quality decisions and manage complex cases and casework.
* Encourage, educate and support customers to confidently access services via alternative channels including online bookings, payments and applications to contribute to the delivery of performance targets for channel migration.
* To train and provide support to entry level and other experienced Customer Service Officers.
5 years customer service telephone based needed
Office based Monday - Friday 9 am to 5pm

  • Camden Area, United Kingdom Kane Recruitment Full time

    To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.3 years customer service contact centre experience neededCustomer Service Officer...


  • Camden Area, United Kingdom Kane Recruitment Full time

    To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.3 years customer service contact centre experience neededCustomer Service Officer...


  • Camden, United Kingdom CRA GROUP LIMITED Full time

    3 months contract with A Local Authority Council_ **Job Summary**: A knowledge of homelessness legislation and the factors affecting clients who may be street homeless is desirable. **Key Duties/Accountabilities**: - Can deliver high quality services across several core service areas. - Can work seamlessly across several customer service access channels,...


  • Camden, United Kingdom CRA GROUP LIMITED Full time

    3 months contract with Camden Council_ **Job Summary**: **Key Duties/Accountabilities**: - Provide first line advice, referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience. - To work seamlessly across...


  • Camden, United Kingdom Service Care Full time

    **Probation Service Officer** **Overview** The job holder will undertake the full range of work with offenders before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. **LOCATION**:Camden and Islington **HOURS OF WORK**:37 hours **DURATION OF ASSIGNMENT**: 3 months **PAY RATE**:£20.85...


  • Camden Area, United Kingdom EML Full time

    Role Title:Customer Service Agent – Home OfficenReports to:Home Office Team LeadnLocation:Hybrid (UK based) – Offices located in Birmingham (B1 2LP), London (EC3A 6AP)About EMLnEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant and secure payment solutions that connect our customers to their customers,...


  • Camden Area, United Kingdom The Curve Group Full time

    Customer Service Representative (Client Services Officer)nLondon - HybridOur client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700...


  • Camden Town, United Kingdom Prime Recruitment Services Full time

    The duties may include: - Provide first line advice, referrals and completion of payments and resolution of queries for customers with primary attention to achieving a positive and personalised customer experience. - To work seamlessly across several customer service access channels - telephone, face-to - face, processing, correspondence and internet. - To...


  • Camden Area, United Kingdom D R Newitt Recruitment Full time

    Customer Service ExecutivenFMCG Supplier & Distributor• West London, permanent position, 40 hr weekn• Salary range £25,000 to £27,000 – Depends upon experienceDo you have office-based customer service experience and are looking for a role within an established organisation where you can develop your career? If yes, and you have a positive team player...

  • Placement Officer

    2 weeks ago


    Camden, United Kingdom Service Care Full time

    Placement Officer needed with Camden Council **Start** **Date**: - ASAP **Location** - Camden **Duration** - Initially 3 months **Hours** **per** **week** - 36 hours per week **Salary** - £18.05 ltd an hour *** **Description**: - The ASC Placement Officer is responsible for the identification and sourcing of the most cost effective service, at the...


  • Camden, United Kingdom Essential Employment Full time

    **Customer Service Contact Officer needed in Camden £15.92 per hr ref 817952** **Full time hours on a temporary basis.** This role will involve: - providing daily updates on case progress - inputting data into local and national systems Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal...


  • London Borough of Camden, United Kingdom Kane Recruitment Full time

    To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.3 years customer service contact centre experience neededCustomer Service Officer...


  • London Borough of Camden, United Kingdom Kane Recruitment Full time

    To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.3 years customer service contact centre experience neededCustomer Service Officer...


  • Camden Area, United Kingdom Consumer Additions and Consumer Exec Full time

    Consumer Additions are partnered with a sportswear fashion brand based in Central London recruiting a Customer Service Representative to join the team in a pivotal role at an exciting stage.Connecting intrinsically with their audience is one of their core values and a successful candidate will embody that by delivering a world-class experience to the...


  • Camden Area, United Kingdom CBSbutler Full time

    Our client, a leading specialty insurer in the heart of London City is seeking anOffice Services Managerto join their team.You will be responsible for delivering office services and facilities and providing excellent customer service to staff, suppliers and visitors. You will have overall responsibility for office management, reception, catering and health...


  • Camden Area, United Kingdom CBSbutler Full time

    Our client, a leading specialty insurer in the heart of London City is seeking anOffice Services Managerto join their team.You will be responsible for delivering office services and facilities and providing excellent customer service to staff, suppliers and visitors. You will have overall responsibility for office management, reception, catering and health...


  • Camden Area, United Kingdom VMA GROUP Full time

    Salary: £38,000I’ve partnered with a client in the transport sector on the lookout for an Communications Officer - Customer Experience. In this role, you will be a key member in the delivery of external facing communications to increase engagement and enhance customer satisfaction. You will be working to bring new ideas into action as well as creating...


  • Camden, United Kingdom Service Care Full time

    **Job Title: Affordable Warmth Officer** **Contract: Permanent** **Hours: 36, hybrid working available** **Location: Camden** **Salary: £31,800 per annum** **Purpose of the Role** **Main Responsibilities** - Work in partnership with locally based staff to promote projects and initiatives that will enable customers to tackle fuel poverty - Research...


  • Camden Area, United Kingdom Vox Network Consultants Full time

    ResponsibilitiesnLead the housing resolution customer support team, available to provide back-office administration, first tier escalation, inbox management and support with complaints and members enquiriesnProvide leadership, support and motivation the team to ensure that all staff are recruited, trained, managed, appraised and developed effectively in...


  • Camden Area, United Kingdom LONITE AG Full time

    Lonité is a Swiss lab-grown diamond memorial jewelry company and, above all, a people business present in various markets worldwide. Our team is seeking a part-time BD & Customer Service Representative based in London. To ensure success as a customer service specialist, you must have expertise that results in excellent customer relationship management and a...