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Change Manager
2 months ago
Our client, a financial institution, is seeking a Change Manager - Developing Countries to join their team on a permanent basis. Hybrid working (3 days working in office).
The Change Manager - Developing Countries will collaborate with Directors, Business and Country Managers and Executive Committee to understand and analyse the projects, assess the change impact and create a plan for review and implementation using and applying the change management approach and ensuring that the change is understood by all stakeholders.
Duties include (but not limited to):
* Collaborate with Executive Committee, Business and Country Manager to analyse and review business projects including resources, cost, timing, delivery goals.
* Present to the Executive Committee the project dashboard demonstrating business value.
* Conducting an as-is (assessment of current processes/ways of working/governance/technology), to be (identification of future processes/ways of working/technology needs) and gap analysis.
* Identifying what changes in processes, procedures and practices are needed to achieve the change and deliver the planned benefits
* Create and implement best practice in relation to current and future projects.
* Identifying and preparation of risk mitigation tactics.
* Identification and management of anticipated resistance to change.
* Development and delivery of actions for change management levers: assessment of as-is/to-be, gap analysis, change management strategy per country, communications plan, sponsor/stakeholder roadmap, training plan, anchoring plan.
* Define, measure and report success metrics and monitor change processes.
* Create/manage communications across the project, for the product/project owner, in line with the agreed communication plan, ensuring consistent and clear messages that maximise engagement and ownership in individual businesses.
* Design and deliver (in conjunction with external providers, technology and local business owners/change champions) user and super-user training.
* Design and deliver change adoption program in country (change champions, local symbols/communications).
* Manage feedback loop of user experience in testing/training/deployment and anchoring to ensure the voice of the customer/our colleagues is heard, concerns addressed and milestones/improvement recognised.
Skills & Experience:
* 3-5 years change management experience delivering technology change with proven understanding of processes involved in introducing technology-related business changes to the business.
* Change management qualifications (Prosci/Agile/ADKAR/ACCMP/CCMP).
* Experience of working within a similar multi entity/global environment with developing countries – edibles, soft commodities, agricultural would be an advantage but not essential.
* Experience using proven change methodology, reporting and change frameworks.
* Knowledge and experience of communications planning and delivery to support change initiatives, and able to clearly articulate messages to a wide variety of audiences.
* Proven negotiation skills and interpersonal fluency, able to establish and maintain strong relationships and relate confidently to users at all levels.
* Previous experience in working effectively as part of a matrix, globally distributed team.
* Ability/willingness/passion to travel to origin countries where projects will be delivered.
* Experience with either CTRM, Traceability (CSR) or ERP global deployments.
* Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with, and the co-operation of, business and IT people.
* Risk management skills.
For more information on this role please contact Judith Webb quoting ref 16804JW
