Customer Service

2 weeks ago

Broadstone, United Kingdom IMI Thompson Valves Full time
Customer Service / Sales Co-Ordinator – English and German Speaking
Location: Poole, BH17 7EF or remote
Salary: Competitive, DOE + Benefits
Contract: Full time, Permanent
Benefits: 25 Days Holiday (Christmas Shut Down), 8% Pension Contribution, 5x Death in Service, Sharesave Scheme, Health Cash Plan, Cycle to Work Scheme, Bippit – Financial health Check and Guidance, EAP, Onsite Physio and Massage, Work Wear
We are IMI Thompson Valves; we are recruiting and we want you.
IMI plc is at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and communities and ultimately delivering our purpose of Breakthrough Engineering for a Better World.
Our one big team work fairly and effectively but most importantly together to ensure we maintain the foundations that have enabled IMI’s success through its 150-year heritage.
We are now recruiting for a Customer Service / Sales Coordinator with a passion for customer service who has experience in dealing with customers via telephone, processing orders, informing customers of order status and delivering the highest level of service.
You will be part of a small team and will be expected to provide excellent customer care to all of our customers.
In addition to this as our Customer Service / Sales Co-Ordinator you will be responsible for:
* Dealing with incoming emails and phone calls, taking appropriate action.
* Providing quotations by e-mail to customer requirements in line with agreed KPIs.
* Ensuring credit checks are undertaken on all new customers.
* Ensuring contract compliance with the correct and relevant export control and commercial legislation.
* Entering customer orders on ERP system.
* Develop good rapport and business relationships with key customer contacts.
* Handle customer complaints professionally and escalate as required.
* Liaising with Despatch, Assembly and Production in order to action progress and delivery.
* Scan and archive documents as directed by the CSTL.
* Work to ISO / BSI and internal working methods.
* Providing administrative support to other areas as and when required.
Critical competencies for success:
* 4 GCSEs including Grade C or above in English and Maths or equivalent qualification or experience.
* Ability to read, write and speak English and German fluently.
* Demonstrable experience in customer service.
* The ability to build relationships with and gain respect of customers and other internal functions.
* Demonstrable negotiation skills.
* Previous experience of leaning a product range appropriate to the job role.
* Thorough working knowledge of JDE or equivalent CRM with the ability to process orders and quotations.
* PC Literate in Powerpoint, Email, Word and Excel.
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance.
No agencies please

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