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Technical Support Advisor

4 weeks ago

Derby, United Kingdom Webhelp Full time
Job Advert

Are you ready to take on a support role working on a global medical technology campaign dedicated to driving a healthier world? We are looking for a Technical Support Advisor to play a key role in maintaining and servicing high-end lifesaving medical equipment.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

As a Technical Support Advisor on our team, you will:

Collaborating with customers (doctors, radiographers, medical tech staff, etc.) and field service engineers to address equipment status, maintenance and repair needs
Coordinating and resolving internal customer issues related to parts, tools and logistics
Providing first class customer service including accurate billing and cost management

Your qualifications and experience

Concentrix is a great match if you have:

Experience in a fast-paced customer-focused environment prioritising customer satisfaction
Strong stakeholder management and relationship-building skills
Billing, contracts administration, engineer service scheduling and logistics experience preferred
Strong IT skills, including Excel and data management
Strong problem-solving skills with a creative approach to finding solutions
Excellent organisational and multitasking abilities

What’s in it for you

Competitive salary of £23,878
Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment and travel
A furry friend perk – a subscription to Tails.com for your beloved canine companion
Well-being support through employee access programmes for the mind, body and soul
Comprehensive dental plan and priority access to a private GP
Training and education through on demand videos for adults as well as kids
Work in an inclusive and collaborative environment

Please complete our online chat-based interview, which you'll receive a link for via email after applying. Passing this step is an essential part of the selection process.

Experience the best version of you

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Job Reference: UK02301

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