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Helpdesk Engineer

2 months ago

Belfast, United Kingdom McGregor Boyall Full time

Helpdesk Engineer, MS Office, VDI, Win 10, AD, overall customer services.

A leading provider of financial systems is seeking several Helpdesk Engineer who help support, maintain and provide a high level of customer services across the end users.

The role

The Service Desk currently provides coverage 24x7 and implements a follow the sun model between Belfast and the US. The shift pattern includes a regular late shift as part of the rotation and on occasion there may be a requirement for weekend coverage in support of our clients and other service desk projects.

A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.

Tech skills required:

-- At least 1 year Helpdesk Experience

-- MS Office Experience

-- VDI Support

-- WIN 10 Experience

-- Good Understanding of TCP/IP/DHCP/DNS Networks

-- Active Directory Responsibilities:

-- Take 40+ calls per day, plus the ability to work in between calls on other work as assigned.

Helpdesk Engineer, MS Office, VDI, Win 10, AD, overall customer services.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.