Engineering Helpdesk Technician
3 months ago
This role is also open to recent University Graduates who studied an Engineering discipline looking to get experience and exposure with some of the biggest engineering firms across Northern Ireland and Ireland.
Required Qualifications:
- HNC/HND level qualification or currently studying in an Engineering discipline.
- Experience in Helpdesk Management, technical process improvements, minor works management, and legislative requirements for Facilities Management.
- Good communication skills is essential for this role as there will be an aspect of Job management and stake holder meetings and conversations.
Responsibilities:
- Take overall responsibility for the Helpdesk solutions, ensuring all KPIs are achieved and driving improvements with the team and subcontractors.
- Serve as the Subject Matter Expert for the Maintenance Management system.
- Support the onsite FM Engineer to fulfill all onsite contract requirements.
- Mobilise Facility Management contracts, including asset build, drawings, maintenance plans, contractor scopes of work, and client reporting requirements.
- Develop strong relationships and good management practices with all alliance partners and subcontractors.
- Maintain a thorough understanding of best Health & Safety practices to prevent injury and damage in a live industrial environment.
- Ensure client needs are met by adopting an appropriate profile with all clients.
- Assist team members in the development and delivery of new business proposals.
- Enhance existing contracts by selling added benefits to clients.
- Develop, implement, and monitor performance against output targets.
- Act promptly and efficiently on issues arising from audits (e.g., audit close-outs).
- Ensure adherence to all company procedures and maintain quality standards, developing new procedures as required.
- Support the cultivation of a Performance-Based Culture within the organisation.
If you’re interested in an exciting role working with multiple clients this role is for you
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