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Customer Service Advisor

3 months ago

Peterborough, United Kingdom Global Technology Solutions Ltd Full time
German speaking service desk /customer servicesLocation

Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract

3 months with potential extensionsHours

7.5 hours a day, between 06:30 and 18:00

maximum of 2 weekends a month, get the days back in the week.

Required skills:

fluent German and English speaking, with strong all round communication skillsPlenty of Customer service experiencePreviously required to complete calls/make bookings.Experience with Microsoft Word/Excel/PowerPoint/OutlookSpeaking/typing in English to a professional level.Being a great problem solver

thinking proactively in order to resolve incidents as quickly and smoothly as possible.Educated to GCSE Level or equivalent in Maths and EnglishIT certificated desirable but not essential.Requirements:Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.Proactively keeping Customers informed on incident or request status and progress.Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.Adhering to Incident management procedures.Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.Keeping up to date with the current standard procedures.Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery ManagerEscalate potential problem issues with Problem and Incident Management.Contributing to team meetings.If you think you're suitable for the role, apply now