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Centre Manager
3 months ago
We are seeking candidates from a Luxury or hospitality background
We are seeking a highly experienced, polished Centre Operations Manager to join a 5 star Luxury Serviced Office in London, to work in one of their most prestigious sites. Your role will be integral and impactful, not only to ensure the exceptional standard is being delivered on a daily basis, but you will be responsible for all operational deliverables and execution of 5 star standards.
We are looking for a personable and driven individual who is keen to develop their business management skills and competencies. This is an organisation who pride themselves of being the best of the best and will only work with driven, ambitious and top performers. Candidates must excel in a fast-paced operational environment, adapting quickly to changing demands. The role requires multitasking and flexibility, as no day is the same.
Responsibilities of the role will include;nConduct regular client service reviews and ensure that high service levels are being maintainednAddress client complaintsnTake responsibility for revenue, budgeting, and full reviews of profit and loss (P&L) statements of the centrenManage billing, debt chancing and other financials with clients.nOversee basic HR functions for site staff including disciplinary actions, performance management, and probation reviews.nAssess resources within the centre and ensure operational efficienciesnContinually assess the centre and make recommendations for improvements.nReview facilities documentation and maintain accurate record- keepingnAttend regular operational meetings with staff across the portfolio
Our ideal candidate for this role would possess the following key attributes:
Candidate must demonstrate at least 5 years’ operational experience within any client facing industrynExperience in hospitality would be desirablenPossess an exceptional eye for detail and are committed to maintaining our high standardsnStrive for perfection in every tasknLeads by example and carries out responsibilities with a hands on approachnWilling and ‘can-do’ attitudenMotivational and energetic leadership style with the ability to accurately assess others’ needs and respond accordingly.nExceptional written and verbal communication skills, adaptable according to recipient and situationnExperience of managing budgets and P&LnAbility to prioritise and organise workload and remain composed as and when demands may changenProficient in H&S regulations and Facilities Management would also be favourable
This position offers a unique pathway to develop crucial business skills that are essential for career success in operations and business generally.
