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Customer Service

2 months ago

Preston on the Hill, United Kingdom Russell Taylor Group Ltd Full time
Job Title: Customer Service & Export Coordinator
Location: Daresbury
Salary: Competitive
Shifts: Monday-Friday (days)
Type: Permanent
We are looking for a Customer Service & Export Coordinator to join our client's world class manufacturing company.In this role, you will be responsible for managing customer queries, processing orders, and coordinating the export of products to healthcare markets.
The Role:
Serve as the primary point of contact for customers, addressing inquiries via phone, email and other communication channels.
Develop and maintain customer and distributer relationships
Resolve queries and issues relating to export orders
Responsible for producing credit notes
Ensure that all quotations are processed according to appropriate deadlines and standards
Collaborate with the production and warehouse teams to manage inventory levels and ensure product availability for export.
Process and manage customer orders from receipt to delivery, ensuring accuracy and timeliness.
Coordinate with internal teams (sales, marketing and production managers), including warehouse and production, to ensure orders are fulfilled on time
Maintain accurate records of customer interactions, orders, and shipments using ERP system
The candidate:
Experience user of ERP systems
Experience of working in office environment
Knowledge of SAGE
Proficient in Outlook, Excel and Word
Previous experience in customer service, export coordination, or international logistics
Excellent communication and interpersonal skills, with the ability to interact effectively with customers, suppliers, and internal teams
Ability to work independently and as part of a team in a fast-paced environment.
Benefits:
28 days holiday
Attendance bonus
Private medical
Company Pension
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us