Customer Services Agent

6 months ago


Breedon on the Hill, United Kingdom Breedon Group plc Full time

**Description**:
Do you currently work in hospitality and catering but don’t enjoy working evenings and over holidays or never getting to spend time with your family at weekends?

Do you love customer service and working with people, but fancy something a bit different?

Do you simply want a fresh new challenge?

If so, we’d love to hear from you

**So what's it all about?**:
As a Customer Services Agent, you will be a key member of our aggregates and asphalt distribution team focused on providing excellent customer service and providing support to the Midlands region. You’ll be responsible for dealing with inbound enquiries from customers and processing orders, planning the orders and organising the transport for the deliveries. You will respond to enquiries and work in an organised fashion, tracking orders and communicating with key stakeholders right up to delivery on the customers doorstep

**Do you have?**:

- Customer service experience
- Excellent customer service skills
- The ability to build rapport quickly
- Good attention to detail
- The ability to efficiently multi-task

If you have existing experience or knowledge of construction materials, great, however for us that’s not the be all and end all

At Breedon, we pride ourselves on our excellent customer service; in making a material difference to our customers. Our customers love the fact that we pick up the phone, understand what they need and consistently deliver. You’ll be an ideal fit for this position if you enjoy building relationships and have a great sense of humour.

What does your working week look like? Well, you’ll be working Monday to Friday with an occasional Saturday morning (we have a rota in place for Saturday mor.

You’ll have every Bank Holiday and Sunday off (or you’ll be paid overtime) and we shut down over Christmas, so you can relax and enjoy time with your loved ones.

**What we offer...**:

- A tailored, competitive salary
- Company pension scheme
- 25 days holiday per year, plus bank holidays on top
- Life Assurance Scheme
- 1 day per year to volunteer with a charity of your choice (fully paid) and fund-matching up to £200 for charitable events.
- Make a Material Difference Awards
- Employee Assistance Programme providing a wide range of health and wellbeing support 24/7
- Enhanced parental leave policy.
- Option to participate in our ShareSave scheme.
- Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands.
- Broad learning opportunities, training and career progression pathways.

**About Breedon Group plc**:
Breedon is a leading vertically-integrated construction materials group in Great Britain and Ireland.



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