Regional Courier Engagement Co-Ordinator

2 days ago

Yorkshire and the Humber, United Kingdom Staff Selection UK Ltd Full time
Staff Selection are currently working with our National Parcel Delivery Network, who are looking to add co-ordinators throughout their regions.
This role will require you to travel to your closest depot.depots are spread out throughout the UK.
Main Purpose:-
The Regional Courier Engagement Co-ordinator will play a key role in supporting the overall ‘Courier First’ recruitment and retention strategy.
The primary goal of this role is to support the local services centres in maximising courier handover, in line with the region’s specific targets. The position will be responsible for ensuring all recruiting and on boarding processes are in a place and adhered to. Supporting the local sites to improve their courier engagement and retention rates through a number of proactive initiatives.
Main Responsibilities:-
* Act as a key point of contact for new couriers, identifying pain points, resolving issues, and promoting a positive working environment that encourages high performance and commitment.
* Support the courier briefing and debriefing processes at defined intervals. Conducting regular check in calls during day 1, week 1 and month 1, helping to analyse and understand issues that impact courier engagement and retention.
* Using insights from these sessions to inform operational teams to help develop solutions to solve problems, increasing courier satisfaction, and enhancing overall service quality.
* Reviewing and analysing feedback collected at point of training and on boarding to identify opportunities of improvement to help support the retention of courier resource.
Experience Required:-Previous experience of working within a customer service or administration environment either, face to face or via telephone previous experience of working within a customer service or administration environment either, face to face or via telephone
For further information or to apply please click 'apply now'.
Staff Selection UK are acting on behalf of our client whilst advertising this role

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