Technical Events Manager

4 weeks ago

Central London, United Kingdom SER Limited Full time
Job Title: Technical Events Manager
Location: Central London WC1
Salary: From £45K to £55K Depending on Experience
24 days annual leave + Bank Holidays + Pension Scheme + fantastic company benefits
The Role:
Due to continual growth our client based in the Audio Visual and Events Industry, are looking to recruit a Technical Events Manager. Working in partnerships with a range of hotels/venues, we are looking for an Technical Events Manager to provide Technical expertise along with excellent organisational skills, required to handle the diversity of projects.  The role of Technical Events Manager within the hotel/venue will encompass many aspects of sales, account management, administration, customer care, technical support and maintenance.
Key Responsibilities:
Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled.
Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues.
Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements.
Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room.
Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc.
Participates in capture rate discussions and suggests ways to capture lost business.
Monitors sales files to review upcoming groups and to ensure that sales processes are followed.
Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all AVC services and introduce incentive schemes to encourage the team to distribute potential sales leads.
Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service.
Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue.
In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue, to increase awareness and build exposure.
Report to the hotel/venue and attend weekly staff meetings within the hotel/venue to ensure that communication does not break down at any stage.
Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers.
Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives.
Create and standardise information systems whereby the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting.
Develop dry hire shows and large-scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required.
Build long-term customer loyalty by converting on-off Hotel corporate client’s events to established AVC client accounts,
Experience and Skills Required:
Experience in a related role.
Hands on technical knowledge
Knowledge and experience of the hotel conference industry
The ability to self-manage and self-motivate whilst working in a team.
Good person management skills
The ability to use your own initiative.
Client facing and well presented – able to build and maintain relationships.
Attention to detail and a pride in their work.
To be hard working and enthusiastic
In Return:
In addition to this, you will find yourself working for an employer that is truly focussed on developing your skills and who believe in investing in their staff

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