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Help Desk Specialist

2 months ago

Edinburgh, United Kingdom Bright Purple Full time

End User Support - Maternity Cover

Edinburgh Hybrid


Bright Purple's longstanding hospitality client are looking for a customer-focused individual who can offer first-class support to their end users, helping them resolve issues efficiently and professionally. You'll be joining their close-knit team for up to 10 months.


Benefits

  • Quarterly 10% bonus
  • Hybrid working, a mix of the comfort of working from home and getting to visit their modern city centre office
  • Immediate start available


The role

As a member of the End User Support team, you will be responsible for assisting clients in the hospitality sector with their technical issues, ensuring their systems run smoothly. You will take responsibility for your cases, ensuring timely updates are given and achieving SLAs. You will act as the first point of contact for all support queries, ensuring timely resolution or escalation. You will also help to create and maintain user documentation and guides.


What you'll bring to the role

  • Previous client facing experience, ideally in a similar role
  • Hospitality experience would be advantageous
  • Our client has a client base in the UK and Europe, so proficiency in additional languages such as Spanish, French, or Swedish is highly desirable


Apply today for immediate consideration. This role is hybrid, working from the central Edinburgh office a few times per week, so we can only consider candidates within travelling distance.


Bright Purple are an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.