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Customer Service Advisor

3 months ago

Haywards Heath, United Kingdom Page Personnel Full time

We are seeking a dedicated Customer Service Advisor to provide exceptional service in our Logistics Distribution and Supply Chain department. The successful candidate will be a key team member, responsible for managing customer queries and building strong customer relationships.

Client Details

This opportunity lies with a large organisation in Haywards Heath. With over 2,000 employees, the company is renowned for its strong commitment to customer satisfaction and high-quality service.

Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyse and report product malfunctions
  • Update internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Profile

A successful Customer Service Advisor should have:

  • A degree or equivalent qualification in a relevant field
  • Experience in a customer support role
  • Excellent communication and problem-solving skills
  • Ability to multi-task, prioritise, and manage time effectively

Job Offer

  • A competitive salary
  • A vibrant and supportive company culture
  • Opportunities for personal and professional growth
  • Generous holiday leave