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Customer Service Advisor

2 months ago

Cosham, United Kingdom Dynamite Recruitment Full time
Customer Service Executive / Claims– Hybrid working     
Hours: Shifts between 8-8 + 1 in 6 Saturdays  
Location: Portsmouth – you will be able to do Hybrid working once training has been completed
Start Date : Immediate start date required  
Salary: Up to £25000 rising to £29500
Free on-site parking 
Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more.
Free annual travel insurance (subject to qualifying criteria)
Discount on your home and motor insurance
Salary supplements for using an additional language
Annual Bonus scheme of approx. 5%
Fully equipped gym and other social club facilities.  
Dynamite Recruitment is working alongside an internationally recognised company that is looking for confident Customer Service Executive to join their Claims team on a permanent basis.  
 
Due to growth our client is looking to recruit Customer Service Advisors to support within their contact centre and assist customers in managing their claims  
 
As a Customer Service Advisor,/ Claims Handler you will be responsible for the following tasks
Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims
Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion 
Ensure all relevant information is captured and updated on the system for each customer
Accurately assess claims in line with policy terms and conditions.
Pay valid claims quickly without unnecessary delay.
Ensure customers who aren't covered are informed at the first opportunity,
Assess and raise awareness of any fraudulent activity
To empathise with customers and ensure that you are there to support them at a very challenging time
Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible
Ensure all documentation relating to a case is attained and uploaded both timely and accurately
Input data to a claims management system with a high level of accuracy  
  The ideal Customer Service Advisor will have
Previous experience within in telephone-based customer service position ,or  Insurance claims , handing challenging customers on the telephone is required 
High levels of personal resilience
Must be able to multi-task.
First-class verbal and written communication skills
Must be comfortable with navigating computer systems (full training will be given)
High levels of pro-activity; good organisation and planning skills
Great team player 
An ability to stay calm, confident and focussed while handling high numbers of incoming calls
The ability to reassure others and display high levels of empathy
Competent at using complex computer systems
Numerate and able to understand and process information quickly
Literate with the ability to tailor communication suitable for the appropriate audience
High levels of attention to detail  
To be considered please submit your CV asap
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