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Senior Director, Digital Technology Services
4 months ago
Service line
Full-time
Digital & Technology/Information Technology
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Director, Digital & Technology
In collaboration with the Global Sector Technology Lead, this role is responsible for the successful deployment of technology that enables the successful outcomes of Technology, Media & Telecoms (TMT) clients and, therefore, of the TMT Sector itself. This person must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping and solutioning of technology. The ideal candidate has a deep understanding of the CBRE Technology Platform and prop tech in general and is able to clearly articulate its value and differentiation both in written format and in oral, client-facing meetings. Selling the value of the CBRE Technology Platform and problem solving in client-facing engagements occurs over the entire life a contract with a client from early pursuit of new business through maintenance of the client relationship and on to the renewal phase of a contract.
This person must gain good understanding of relevant business systems (both technologies owned and developed by CBRE Digital & Technology teams as well as those owned and developed by third party partners) as well as industry/sector requirements in general. This role performs analysis of business and user needs, documents requirements, and translates these into compelling technical solutions that drive value for our clients. This person must be comfortable with and skilled at leading complex, high-stakes conversations with clients (including at the C-Suite level) on a regular and often urgent, last-minute basis.
Partner with GWS Global Sector Technology Lead in providing regional and sometimes global coverage to a $3.2B sector across the full lifecycle of our accounts and their overall technology needs.
• Perform analysis of client requirements and facilitate discussions (both internally within CBRE and externally with clients) to further gather business and user needs on technology solutions and projects.
• Support the refinement of written responses of client RFP's to strategically address client-specific needs and to stress CBRE's unique selling points with regards to technology.
• Coordinate with Digital & Analytics Solutions Team on overall integrations between underlying technologies that support data-driven insights and strategic outcomes for our clients.
• Collaborate with Digital & Technology Solutions Team to ensure that their technology (pricing) budget properly reflects client needs, while minimizing costs.
• Lead the organization and coordination of technology demonstrations and pricing proposals to clients.
• Support resolution of technology challenges and roadblocks that impact the daily operations and success of our clients and account teams.
• Support Technology Sector Lead in communications with Clients, Sector Leadership, Alliance Directors and on account Technology Leaders on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps.
• Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, creating user stories, sizing work efforts, prioritizing needs and summarizing issues.
• Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Systems Architects, Engineers in a collaborative environment to create strategic product roadmaps.
• Create/deliver correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests.
• Responds to client and CBRE Account inquiries and escalations involving technology.
• Interacts with clients, internal and external, acting as a liaison between business and technology teams.
• Bachelor's degree in business or computer related field
• 6-10+ years of relevant experience in sales and solutioning for Digital (Information) Technology or Computer Science management
• Must be able to travel to client-facing meetings and presentations as needed
• We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
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