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Intermediary Sales Support

3 months ago

Mansfield, United Kingdom Ultimate Banking Full time
Our client a customer focussed and well-respected mortgage lender are recruiting for an Intermediary Sales Support to join their intermediary sales team. They currently have two open positions for the role one being a on a 12-month fixed term contract covering maternity as well as an 18 month fixed term contract.
This is a fast-paced role involving sales skills, customer service and excellent administrative abilities. This would be a great role for somebody looking to broaden their knowledge of mortgage lending as well as the intermediary market.
Key Responsibilities of Intermediary Sales Support:
* Answering mortgage broker enquiries via phone / email
* Completing Decision in Principle requests
* Carrying out affordability assessments and credit checks
* Speaking to brokers to understand more about their business
* Identifying opportunities to grow the business
* Liaising with intermediaries in a professional manner, keeping them up to date with their cases and resolving issues where required.
* Highlighting potential sales opportunities, resolving or escalating issues and liaising with internal departments as appropriate to meet the needs of brokers.
* Proactively make outbound telephone calls to identified intermediaries to chase DIPs and other sales opportunities. Proactively and reactively seek feedback on the Society’s products and services, and feed this into line management for discussion and consideration at Product Committee and other Society forums.
Skills & Experiences Required for Intermediary Sales Support:
* An enthusiastic “can do” candidate keen to learn about the intermediary lending world.
* Strong communication skills
* Good time management
* Attention to detail
* Excellent customer service
This role is a hybrid role working 35hour per week, Monday to Friday 9:00am - 5:00pm with a minimum 2 days working from home and 3 working in the office on a 12 month fixed term contract