Head of Lettings and Income Protection

1 month ago

Evesham, United Kingdom Rooftop Housing Group Full time
We work together – We make things better – We do the right thing
Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.
We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.
Equality, diversity, and inclusion
We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.
Some of the examples where we put this into practice include celebrating Pride month through our Inclusion Alliance, being a Disability Confident employer and, signing up to the Armed Forces Covenant. We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.
Please let us know if there is anything we can do to make this application process more accessible.
The benefits
We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Flexible working
Holiday buying and selling scheme
A day’s paid leave for your birthday or annual celebration
2 days paid leave to help with a house move once you have completed your probationary period
Life assurance
Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps.
Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.
Funded training and sponsored qualifications.
2 days paid volunteering leave per year.
About the Role
We are seeking an experienced and proactive Head of Lettings and Income Protection to lead our Income, Lettings and Money Advice Teams. The successful candidate will ensure our customers sustain their tenancies through prevention, early intervention, and enforcement in rent collection. Your role will be crucial in minimising evictions and maximising income for Rooftop. You will also support customers in maximising their income through welfare benefits and grant funding to support effective money management.
As a member of our Leadership team, you will be responsible for achieving the organisation’s objectives and ensuring activities are carried out to the highest standards of integrity and professionalism. You will play a key role in maintaining our G1 status by ensuring compliance with relevant regulatory standards.
Key Responsibilities:
Leadership and Management:
Lead and manage the Income, Lettings and Money Advice Teams to ensure homes are let quickly, minimising void rental loss.
Develop a high-performing and highly motivated Income Team with a strong customer focus.
Act as the strategic lead for income collection and tenancy sustainment, owning the associated policies, procedures, systems, and data.
Strategy and Performance:
Deliver the Income Collection and Maximisation Strategy, meeting specific targets for arrears and income collection.
Commission the analysis of relevant data, identifying effective strategic interventions to improve income collection rates.
Prepare, maintain, and take responsibility for strategic and annual business planning.
Service Excellence:
Ensure Rooftop delivers excellent services by providing high-performing, innovative income management and lettings services focused on customer engagement and support.
Produce clear, informative, and meaningful reports for senior stakeholders on the performance of the Income Collection Service.
Ensure effective internal business processes are in place to support income collection strategies, including early intervention, arrears recovery, and tenancy sustainment.
Risk and Compliance:
Maintain the relevant elements of the Risk Management Framework and the Assets and Liabilities Register.
Ensure fully compliant internal audits, providing assurance to the Audit & Risk Committee and Boards.
Team Development:
Effectively lead and manage direct reports and the team, ensuring responsibilities are exercised in full.
Provide regular one-to-ones and reviews to manage colleague performance, in accordance with company policies and procedures.
With HR support, ensure team members receive all mandatory and specialist training.
Qualifications and Experience:
CIH Level 5 Professional housing qualification.
Strong operational experience in income collection and tenancy sustainment.
Experience leading teams at a senior level within a Housing Association or Local Government setting.
Proven ability to develop and deliver against an income collection/maximisation strategy.
Up-to-date knowledge of legislation, regulations, and standards related to social housing, income collection, and welfare benefits.
Relevant leadership/management experience.
Skills and Attributes:
Proven track record of developing a key service provision within a complex multi-site organisation.
Strong analytical skills with the ability to interpret complex income and tenancy sustainment performance-related information.
Excellent attention to detail and ability to manage conflicting priorities under pressure.
Additional Information:
This role requires a standard DBS check in accordance with the Anti-Money Laundering Policy.
A full and current driving license and use of own vehicle insured for business use is required.
Please refer to the recruitment pack when applying for this role.
Closing Date: 5pm on 16 August 2024

  • Strategic Planning Manager

    5 days ago

    Evesham, Worcestershire, United Kingdom Office for Environmental Protection Full time

    About the RoleThe Office for Environmental Protection is seeking a highly skilled and experienced Strategic Planning Manager to join our Business Strategy and Planning team. As a key member of our team, you will play a critical role in helping us achieve our mission to protect and improve the environment.Key ResponsibilitiesLead our work to understand how we...

  • Strategic Planning Manager

    4 days ago

    Evesham, Worcestershire, United Kingdom Office for Environmental Protection Full time

    About the RoleThe Office for Environmental Protection is seeking a highly skilled and experienced Strategic Planning Manager to join our Business Strategy and Planning team. As a key member of our team, you will play a critical role in helping us achieve our mission to protect and improve the environment.Key ResponsibilitiesLead our work to understand how we...

  • Head Chef Hotel

    1 week ago

    Evesham, United Kingdom PART & COMPANY Ltd Full time

    HEAD CHEF BOUTIQUE LUXURY HOTEL COTSWOLDS £60,000+Salary £60,000+5 day weekCompany perksLunch and Dinner service.Salary plus TRONC45 -50 hoursIndependent OwnerGreat platform to elevate personal profile.Destination Restaurant with well-known chef partnerHead Chef required for this Destination Boutique Hotel to work with the GM and senior management. Part of...

  • Head Chef Hotel

    2 weeks ago

    Evesham, Worcestershire, United Kingdom PART & COMPANY Ltd Full time

    HEAD CHEF BOUTIQUE LUXURY HOTEL COTSWOLDS £60,000+Salary £60,000+5 day weekCompany perksLunch and Dinner service.Salary plus TRONC45 -50 hoursIndependent OwnerGreat platform to elevate personal profile.Destination Restaurant with well-known chef partnerCandidates should take the time to read all the elements of this job advert carefully Please make your...

  • Team Leader

    1 day ago

    Evesham, Worcestershire, United Kingdom Rooftop Housing Group Full time

    We are seeking a proactive and motivated Team Leader - Neighbourhoods to lead our dedicated team of Neighbourhood Housing Officers. You will be pivotal in delivering an excellent, consistent, and customer-focused frontline housing service.Key Responsibilities:Lead and Motivate the Team: Inspire and manage a team of Neighbourhood Housing Officers to deliver...

  • Team Leader

    1 day ago

    Evesham, Worcestershire, United Kingdom Rooftop Housing Group Full time

    We are seeking a proactive and motivated Team Leader - Neighbourhoods to lead our dedicated team of Neighbourhood Housing Officers. You will be pivotal in delivering an excellent, consistent, and customer-focused frontline housing service.Key Responsibilities:Lead and Motivate the Team: Inspire and manage a team of Neighbourhood Housing Officers to deliver...

  • Residential Property Assistant

    3 months ago

    Evesham, United Kingdom Johnsons Property Consultants Full time

    **Would you like to join our award-winning, Vale of Evesham team?** This role is an opportunity to work in the varied and exciting property sector, with responsibilities spanning all areas of our lettings, property management and sales business. The Johnsons team work hard every day to deliver an extraordinary customer experience to hundreds of landlords,...

  • Group Leader

    6 days ago

    Evesham, Worcestershire, United Kingdom Rooftop Housing Group Full time

    Job DescriptionRooftop Housing Group is a forward-thinking, dynamic, and adaptable social enterprise, committed to delivering high-quality, value-for-money services.We are seeking a proactive and motivated Team Leader - Neighbourhoods to lead our dedicated team of Neighbourhood Housing Officers. You will be instrumental in delivering an excellent,...

  • Property Management Administrator

    3 months ago

    Evesham, United Kingdom Johnsons Property Consultants Full time

    **About us** Johnsons Property Consultants is a friendly, local and independent sales, lettings and property management business, based in the Vale of Evesham. We are rooted in our community and are committed to sharing great results with our customers. We are looking for someone with; - Strong communication skills and attention to detail. - An ability to...

  • Appointments Coordinator

    4 days ago

    Evesham, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as an Appointments Coordinator. This is a fantastic opportunity to work in a dynamic and supportive environment, providing administrative support to our patients and Advanced Physiotherapists.Key ResponsibilitiesArrange and confirm appointments with patients and...

  • Appointments Coordinator

    4 days ago

    Evesham, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as an Appointments Coordinator. This is a fantastic opportunity to work in a dynamic and supportive environment, providing administrative support to our patients and Advanced Physiotherapists.Key ResponsibilitiesArrange and confirm appointments with patients and...

  • Caseworker Offender Management

    3 months ago

    Evesham, United Kingdom Ministry of Justice Full time

    Salary 1 - £30,471 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - West Midlands City/Town 1 - Evesham Building/Site 1 - HM Prison Long Lartin, WR11 5TZ Grade 1 - EO Organisation Grade for HMPPS 1 - Band 4 Post Type 1 - Permanent Working Pattern 1 - Full Time Role Type 1 - Other Job description 1 **Overview of the...

  • Cleaner - Head Office

    2 weeks ago

    Evesham, United Kingdom Rooftop Housing Group Part time

    10 hours per week We work together - We make things better - We do the right thing Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day. We need high performing people at all levels who can...

  • HR Advisor

    3 months ago

    Evesham, United Kingdom Pertemps Network Group Full time

    **HR Advisor**: - 484115895**£30,000 - £35,000 Per Annum** - Full Time**Permanent** **Evesham, Hereford and Worcester** **Human Resources And Recruitment** **Job Description**: - Join a Global-Leading Manufacturing Company and be a vital part of our HR team at our UK offices in Ledbury and Evesham! We are offering a permanent role with a competitive...

  • Team Leader

    1 week ago

    Evesham, Worcestershire, United Kingdom Blue Octopus Recruitment Ltd Full time

    About Blue Octopus Recruitment LtdWe are seeking a proactive and motivated Team Leader - Neighbourhoods to lead our dedicated team of Neighbourhood Housing Officers. You will be pivotal in delivering an excellent, consistent, and customer-focused frontline housing service.Key Responsibilities:Lead and Motivate the Team: Inspire and manage a team of...

  • Administration Assistant

    3 months ago

    Evesham, United Kingdom Richmond Villages Full time

    Requisition Title : Administration Assistant Job Number: RIC0499 Richmond Wood Norton Evesham Road Evesham Worcestershire WR11 4TY Location Status On site Salary Amount £10.75 per hour **Administration Assistant** **Richmond Villages, Wood Norton, Evesham Rd, Evesham WR11 4TY** Providing more than just retirement living, Richmond Villages offer an...

  • Private Client Solicitor

    3 months ago

    Evesham, United Kingdom ACS Staffing Solutions Full time

    Private Client Solicitor  Evesham Full Time Competitive Salary          Probate Dealing with administration of estates from start to finish. Preparation and application for Grant of Probate and Letters of Administration. Completion of and dealing with all tax forms, in respect of Inheritance Tax, Income Tax and Capital Gains Tax and advising...

  • Private Client Solicitor

    3 months ago

    Evesham, United Kingdom ACS Staffing Solutions Full time

    Private Client Solicitor EveshamFull TimeCompetitive Salary         ProbateDealing with administration of estates from start to finish.Preparation and application for Grant of Probate and Letters of Administration.Completion of and dealing with all tax forms, in respect of Inheritance Tax, Income Tax and Capital Gains Tax and advising with regard...

  • Probate and Wills Expert

    6 days ago

    Evesham, Worcestershire, United Kingdom ACS Recruitment Solutions Ltd Full time

    Job DescriptionWe are seeking a highly skilled and experienced Private Client Solicitor to join our team at ACS Recruitment Solutions Ltd. As a Private Client Solicitor, you will be responsible for providing expert advice and guidance to clients on a range of matters related to estate administration, probate, and wills.Key Responsibilities:Estate...

  • Private Client Solicitor

    6 days ago

    Evesham, Worcestershire, United Kingdom ACS Recruitment Solutions Ltd Full time

    Job DescriptionWe are seeking a highly skilled and experienced Private Client Solicitor to join our team at ACS Recruitment Solutions Ltd. As a Private Client Solicitor, you will be responsible for providing expert advice and guidance to clients on a range of matters related to estate administration, probate, and wills.Key Responsibilities:Estate...