Team Leader

2 months ago

Evesham, Worcestershire, United Kingdom Rooftop Housing Group Full time

We are seeking a proactive and motivated Team Leader - Neighbourhoods to lead our dedicated team of Neighbourhood Housing Officers. You will be pivotal in delivering an excellent, consistent, and customer-focused frontline housing service.

Key Responsibilities:

  • Lead and Motivate the Team: Inspire and manage a team of Neighbourhood Housing Officers to deliver outstanding customer service and achieve key performance targets.
  • Customer Engagement: Act as a key point of contact for customers and local stakeholders, ensuring services are designed to meet their needs and improve their living environment.
  • Project Delivery: Successfully deliver two housing-related projects annually, as agreed with the Neighbourhood Manager and Head of Housing.
  • Service Excellence: Provide a proactive service in tenancy management, income recovery, anti-social behaviour, property management, and customer engagement.
  • Community Development: Work collaboratively with internal teams and external agencies to support vulnerable customers, develop local lettings plans, and create successful new communities.
  • Data Management: Oversee the collection and monitoring of key performance data, including arrears, property conditions, health and safety, and customer feedback.
  • Compliance and Risk Management: Ensure all activities comply with relevant legislation, policies, and procedures, including safeguarding and health and safety regulations.

Requirements:

  • Professional housing or related qualification at Level 3 (or working towards it).
  • Strong knowledge of housing legislation and welfare benefits.
  • Experience in multi-agency working and handling complaints effectively.
  • Strong IT skills, including proficiency with Microsoft Office.
  • A customer-focused approach with a commitment to delivering high-quality services.
  • Full and current driving license with the use of a vehicle for business purposes.

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