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Production Manager

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Surbiton, United Kingdom Echo House Ltd Full time
ECHO HOUSE Senior Print Production ManagernReporting to: Head of Print Production

Echo House is a market leader specialising in Creative & Technical Design, Artworking, Printing, Experiential Brand Activation, and Sustainable Production.

Scope of the Role:

Production Managers play a pivotal role at Echo House; bridging the Project Team and Production Departments and offering experienced advice on appropriate production methods, governed by brand identities. The Senior Production Manager position includes remaining as an active and key production manager, whilst specifically taking on a more significant role within the team, in direct support of the Production Team Manager. This entails observing and resolving department and companywide wide risks and opportunities, including escalating to the Senior Management and Director Teams where appropriate. In addition, ensuring the consistent and cohesive workflow of all works from the Project Team to the Studio and Production so that individual jobs and major projects alike are delivered exactly to brand specification – on time and on budget.

Main Duties and Responsibilities:nUNIVERSALnOperating with integrity – performing whole and complete work for and with all Echoncolleagues, clients and suppliers alike.nEnsuring Echo House maintains its status as an industry leading team of dynamic, proactive & professional specialists.nIn depth training is provided as a core part of all new starters’ induction. In addition, with such a nuanced and bespoke business, on–the–job learning remains the single most effective way to learn what we do and how we do it.

TEAM LIAISONnWorking closely with Project Team to plan and drive project timelines.nAdvising on suitable materials and production techniques for relevant works, in particular considering sustainability, brand nuances and budgets.nCollaborating closely with the Project Team to ensure Works Orders are accurate & appropriate.nInitiating and playing an active role in preliminary project and production kick off meetings with relevant individuals & departments.nInitiating wrap up meetings with relevant individuals & departments.nBeing a standard bearer for the production management team, and the print factory as a whole. The includes being prepared to hold colleagues to account where appropriate.

PRODUCTION PLANNINGnAttending and actively participating in Best Practice meetings.nPreparing for and actively participating in Production Management Meetings with all production departments.nCollaborating with all production departments, including the studio and project teams, to ensure our client expectations are fulfilled and wherever possible surpassed.nMonitoring production capacity and communicating effectively to ensure success.nActive collaboration with the Print Production Resource Manager to monitor and develop best practice.nReviewing and maintaining Monday.com, including the active assessment and the education of Works Orders on an ongoing basis.nMaintaining stock levels and ordering sufficient supplies where necessary.

WORKFLOWnCollaborating with the Project Team to brief the Design & Studio Teams on specific jobs & projects.nCommunicating with all Echo House teams, ensuring all job specifics and brand identities are fulfilled as required.nOperating as the key Quality Control officer for all your works, whilst holding the Echo Standard for the wider team.nWherever possible, being the final point of control for your works. Alternatively, providing an effective handover to a qualified individual.

INSTALLATION & LOGISTICSnWorking with the Packing and Logistics Team to ensure items are packed as required and spreadsheets are provided clearly and briefed accurately to the Packing and Logistics Team.nWorking with installation teams to support with communication and ensure an efficient handover.nWorking with the junior Production Admin to ensure items are ready for the install team.nSupport with the planning for distribution to the installation network and ensure logistics are arranged accordingly, in close collaboration with the Project Team.

FINANCIAL & COMMERCIAL MANAGEMENTnEnsure projects are run to their maximum efficiency with regards to lead times, material selection, quality control and wastage with attention to brand identities & sustainability.

AD HOCnEcho is a dynamic, busy company with a close working team and as such we sometimes require our employees to work on additional bespoke projects outside of their daily duties. This is also aimed to encourage and broaden individual skills and ambitions.nTo perform other reasonable tasks as required by the Directors or your department head.nFollow and promote to colleagues, visitors and the public all health and safety procedures and protocols.nFollow Echo’s sustainability policies and procedures. Promote sustainable operations to colleagues, clients and suppliers.

GENERALnEcho is a dynamic, busy company with a close working team and as such we sometimes require our employees to work on additional bespoke projects outside of their daily duties. This is also aimed to encourage and broaden individual skills and ambitions.nTo perform other reasonable tasks as required by the Directors or your department head.nFollow and promote to colleagues, visitors and the public all health and safety procedures and protocols.nFollow Echo’s sustainability policies and procedures. Promote sustainable operations to colleagues, clients and suppliers.

ESSENTIAL INDIVIDUAL CHARACTERISTICS:nExcellent time management.nExcellent organisational skills.nExcellent attention to detail.nIndividual diligence with a focus on team participation.nLevel-headed approach to demanding circumstances.nGood leadership skills.nGood written and oral communication skills.nExperience in the graphics and creative production industry.nAbility to clearly communicate instructions to a team.nFlexibility and willingness to provide practical support where necessary.nGood Excel and MS Office knowledge and practical experience.nA quick learner with a positive approach will pick up everything they need to know at Echo.

DESIRABLE INDIVIDUAL CHARACTERISTICS:nA dynamic individual who takes pride and enthusiasm in all tasks they are assigned and those they seek out themselves proactively.nAbility to manage multiple projects of varying nature simultaneously.

Equality and Diversity:nWe promote a working environment in which diversity is recognised, valued, and encouraged. We acknowledge the multicultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. It is therefore your responsibility to make sure you always observe and adhere to this policy.n