Application Support Analyst

2 months ago

London Area, United Kingdom RED10 Full time

Application Support / SQL / JIRA / ITIL


Perm Application Support Analyst, hybrid working, London based insurer, upto £41k base + bonus & benefits.


KEY SKILLS:

  • Excellent communication skills
  • Keen eye for detail
  • Experience with ITIL framework and JIRA Service Desk tool
  • Experience of User management tool
  • Some SQL or other Database scripting language skills


THE ROLE:

You will be provide 1st & 2nd line support for internal and external users request ensuring tickets raised are managed and closed effectively to the customers’ satisfaction and SLA’s are met. You will escalate tickets to the relevant teams as necessary tracking the resolution and ensuring all stakeholders are kept informed and assigned tickets in a timely manner. You will carry out SQL configuration changes and run queries to assist in troubleshooting issues, produce reporting on Service Desk statistics as necessary while updating and maintain documents and procedures.


THE CANDIDATE:

The successful candidate will be a customer focused 1st / 2nd Line Application Support SME working within the financial services (preferably insurance) with excellent communication skills. You will have a key interest in cloud based technologies, experience with ITIL framework and JIRA Service Desk tool, ability to assess, prioritise and manage demand and work effectively independenty and as past of a small team. Technical experience of User management tool, SQL or other Database scripting language skills (Preferable) & PowerBI is ideal.


CLIENT SECTOR:

London Market insurance industry

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