Technical Support
6 months ago
As part of the technical team you will be responsible for engaging with new and existing customers by using different management CRM’s, telephone and face to face.
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Assisting with new projects
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Monitoring and maintaining the Mobile, voice and data networks within the company
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Working with customers/colleagues to identify network problems and advising on the solution
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Good relationship building skills and excellent customer service
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Logging and keeping records of customer queries
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Working with networks and suppliers and identifying/reporting issues
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Keeping ticketing systems up to date and customers updated
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Passionate about technology and an eagerness to learn new technologies
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Highly motivated and able to work to own initiative and as part of a team
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Ability to work under pressure and resolve issues effectively
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An analytical and methodical problem solver
Skills and Experience required
We are looking for an individual with a passion for technology and is driven to provide technical solutions.
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Good communication skills
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Highly motivated and able to work to own initiative as park of the team
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Able to work under pressure and resolve issues effectively
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Proficiency in Microsoft products
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Good at logging and keeping records of customer queries
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Able to identify and report issues when working with networks and suppliers.
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Passionate about Technology and an eagerness to learn new technologies
Benefits
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Long term career with long established, stable market leading company
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28 days holiday per year plus your birthday in addition
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Attractive free personal mobile phone scheme
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Free onsite parking
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