Customer Service Representative

4 weeks ago

Daventry, United Kingdom ECS Resource Group Ltd Full time
Customer Service Representative
6 Month Contract (Ending October 31st)
Full time on site
Location - Daventry
Your responsibilities in the role
Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary.
Reviewing purchase order requirements to ensure compliance with company terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities.
Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements
Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims.
Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
Skills and Experience
Bachelor's degree or higher from an accredited institution
Equivalent professional experience (minimum 3 years)
Strong skills of ERP and CRM systems. (SAP and SalesForce desirable)
Further information provided upon application
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy

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