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Customer Service Representative

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Daventry, United Kingdom Groomfield Recruitment Ltd Full time
We are excited to announce a fantastic opportunity for a passionate and driven Customer Service Representative. to join our client in Daventry. This role is with a globally recognised and innovative company, offering the chance to collaborate with diverse and talented individuals from around the world.
* Hourly salary of £13 - £14.5
* Monday to Friday 09:00 to 17:00
* 6 Month initial contract.
* Opportunity to work with a global and diverse team
The Role:
As a Customer Service Representative, you will:
* Proactively manage customer relationships, acting as the single point of contact for all queries and issues
* Handle customer transactions related to order management and status updates, including dealing with backorders and proofs of delivery
* Review purchase order requirements to ensure compliance with the company's terms and conditions
* Prepare and review reports, dashboards and participate in client meetings
* Collaborate with internal logistics, customer issue resolution and collection teams to ensure service quality and resolve claims
The Candidate:
The ideal Customer Service Representative will have:
* Strong skills in ERP and CRM systems, ideally SAP and Salesforce
* A highly self-motivated approach to job responsibilities
* Strong interpersonal and relationship-building skills
* Strong analytical and problem-solving skills
The Package:
In the role of Customer Service Representative, you will receive an hourly salary of £13 - £14.5. You will also have the opportunity to work with a diverse and global team, making a significant impact within the company.
If you've previously held or are interested in the following roles, this opportunity could be a great fit for you: Customer Support Representative, Client Service Representative, Customer Relations Representative, Customer Care Representative or Customer Service Agent